Westlake Financial Services locked my online account they say due to delinquincy. The last payment was sent February 15 and it is now March 30.
I was trying to access the account to make a payment. I live in Texas and I am going through a divorce. Texas is a joint property state which means that I can have access to information on joint property.
If they would note who the payments were coming from, then they would certainly want to encourage that person to access the account.
I have been struggling financially, but I am trying to pay.
The person that I talked to would not unlock access to the account. I did not ask for the password or any such help...just unlock it and I can print a statement.