My car is financed through Westlake Financial. I've had so many interactions with them due to harassing phone calls starting a week prior to my due date that start at 4:55am and ending till about 9pm, at intervals of every half hour.
They give bogus information when making payment arrangements through them and fail to mention the "service" fee when securing the payment. I spoke with a customer service representative the day before my payment was due and he notated the account, or so I thought, about my running into some financial hardships this month and that I would make the payment promptly next week. They notate it, but it's not going to stop the phone calls they say. Although I don't have ANY money to give them, they're going to keep asking me every day to give it to them?!
I told them I can give them my bank information for when I am able to pay, and they won't accept it for next week. What kind of customer service is this???! And when I asked them to stop calling at indecent hours they said no, not until I pay them. Wow....as soon as I can, I'm paying this loan off so that I can get rid of them.
They are terrible!! I think I'd be able to handle the calls if their representatives weren't so *** rude!
Product or Service Mentioned: Westlake Financial Services Loan.