i bought a car for $10000. i paid for almost the whole thing.
then i experienced some life changes that made it very hard to pay. the balance was only about 2000 and there were only about 6 months left to pay. i asked for them to change the amount due each month. they wouldn't change it.
i asked them to wait for a change back to the way my money was. they wouldn't do it. they repo'd it after 3 months past due. and i was not able to pay to get it back.
then i was told by letter the total amount due. i called to tell them i couldn't pay total and wouldn't be able to pay til the next month and i could pay a certain amount. i was HUNG UP ON. called again...transferred to someone else and HUNG UP ON AGAIN.
Noone EVER speaks english and they are rude. i knew what i owed and planned to pay at the end of the year when additional monies are available to me. they would accept NOTHING but they continued to call me!
apparently, they filed suit in the state and county it was purchased in against me and my paycheck is being garnished til it is paid off. that's ***!
i did not know about that, until my company told me. i was never served with a paper or anything. yes at the time i got the loan i was going thru a divorce and needed transportation immediately and accepted it.
but Westlake is sleazy with no english speakers and non customer service oriented. so DONT USE THEM!!!!
Product or Service Mentioned: Westlake Financial Services Loan.
Reason of review: Poor customer service.
Monetary Loss: $3000.