I had a loan with these people. I got injured on my job lost my house was virtually homeless with a wife and 3 kids.
This guy comes to our door at 2am takes my car. Doesnt leave any paperwork. So im calling for 4 days trying to locate my car. Come to find out they took it to an auction yard on the US/Mexico border.
You could see Mexico from the yard. My wife picked up my car my 2016 tag had been scraped off. They were complete *** about the whole situation. This was 6 months ago.
I was told i would habe my title in 3 to 4 weeks and still havent recieved it. I call westlake and get transfered 5-10 different times.
Im fed up with their ***. I paid my bill i want my title.
Product or Service Mentioned: Westlake Financial Services Loan.
Reason of review: Poor customer service.