I'm behind on car 2 car payments due to not working anymore because of a high risk pregnancy and moving across the country to live with my father. I've tried contacting westlake and is constantly put on hold, sometimes I'm unable to understand the representatives.
I've also noticed that the phone number they have on my file is incorrect and I'm unable to change my address online. My bf had been paying for the car and just today after making a payment the tow truck comes and takes the car..the EXACT DAY we made a payment. They want me to pay additional fees that doesn't make sense and are rude. How can you tell someone who is 5 months pregnant with a high risk to get a job and pay?
Unprofessional and unpleasant. I've learned my lesson with this company, I'm fine with my tarnished credit then ever having to deal with them again
Product or Service Mentioned: Westlake Financial Services Loan.
Reason of review: Problems with payment.