Product: Westlake Financial Services Loan Clear all filters (180 of 180 reviews match)
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Westlake Financial Services - Westlake will not process lien release

1.0
Details
I paid off my car on August 22nd of and as of today October 16th Westlake has not even sent me a lien release and has not sent my title. I have spoken with customer service several times. They are scan artists DO NOT FINANCE WITH THEM. I fear I will never receive my title.
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Review
#1682081 Review #1682081 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
Cons
  • Poor customer service
  • Theft
Reason of review
Theft- Paid off car and they refuse to remove lien
Loss
$5000
Preferred solution
Let the company propose a solution

Westlake Financial Services in Orlando, Florida - Surrender

3.3
Details
I’m paying for a truck I do not drive and haven’t drove in like 3-4 months so I would like to surrender my vehicle it’s been with the dealership ( TRAX1 Auto Sales
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Review
#1672421 Review #1672421 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
1.0
Details
Our car was reported stolen july 29th 2019 with an police report we called westlake in a reference to our car being stolen so they could track the car down. But was deferred by them saying that my car didnt have a tracking device and it couldnt be track down. By august...
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2 comments
WestlakeCustomerService
#1735117

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously.

We apologize for the negative experience you had with our company and would like to investigate this further. Please contact us at WestlakeCustomerCare@Westlakefinancial.com so that we may further assist you.

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Review
#1625456 Review #1625456 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
Pros
  • I dont
Cons
  • Lies lies lies
Reason of review
Put a repossession on my credit because it was stolen
Loss
$900
Preferred solution
Weive the repossession fees and allow us to get our car back.
Tags
  • Auto Financils Sucks
1731728 I am having a simular problem. Got hit totaled the the car . His insurance paid what the piece of *** was worth. I had their gap insurance . Thought the car was paid off. Received in the mail from westlake financial a letter stating they have released all the...
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2 comments
WestlakeCustomerService
#1733606

Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered.

Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at WestlakeCustomerCare@Westlakefinancial.com

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Review
#1621189 Review #1621189 is a subjective opinion of poster.
Service
Westlake Financial Services Loan

Westlake Financial Services - Crooked company

1.0
Details

Update by user 13 hours ago

Sent them the documents again but did a registered letter. They said they did not receive thru email or U.S.

Mail. They also did not put in their the notes on my account regarding to the phone conversation i had with their agent or the supervisor

Original review posted by user Aug 12

1731728 I am having a simular problem. Got hit totaled the the car . His insurance paid what the piece of *** was worth. I had their gap insurance . Thought the car was paid off. Received in the mail from westlake financial a letter stating they have released all the documents thank you for doing business with westlake financial hope we can do business in the future. 2nd item the original auto lien holder contract stamped PAID and my credit application. Now they are saying I still owe them money on a car I dont even have anymore. They call me 20 times a day from 8:00 to 8:55 pm even on sat and sun. Please add me to this lawsuit jeannedonaldson65@gmail.com
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1 comment
Anonymous
#1755133

In order to have gap cover the rest of the balance you have to call gap otherwise it wont get done. People often make the mistake of thinking it gets done automatic and it doesn't

Review
#1621188 Review #1621188 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
Reason of review
Bad quality
My acc. # 10225395, I have been trying to get my contract with your Bank for the past a year, for some reason I haven't received one. I'm taking the car dealer to court, some how your bank did all the transaction without me knowing the amount of finance. The truck was...
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1 comment
WestlakeCustomerService
#1664081

Santo Delgado, thank you for sharing your feedback with Westlake Financial Services. We would like to apologize for the negative customer experience you encountered.Providing great customer service is our main goal.

We endeavor to respond to all requests, in writing, within 10 business days. There may be issues and/or events which may require a longer response time.

Review
#1496900 Review #1496900 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Find out who did the loan, n request an explaintion.
1.7
Details
I took my car 7 times to the dealership and i just make my first payment for the car and im still having car issues , i will be returning the car tomorow and i do not want to keep ot anymore.
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4 comments
Anonymous
#1571700

Yep, you'll show them!!! Guess what Einstein, this is a VOLUNTARY REPO.

The lender will no doubt sue you for the contracted amount.

This is a problem between YOU and the dealership anyway. Have fun!

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Review
#1367049 Review #1367049 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
Well, I must say that Westlake is much better then Roadlians! Talk about crooks! At least Westlake takes care of their customers when they make their payments on time! Since Westlake is a secondary finance source, they are use to dealing with customers that have had...
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2 comments
Anonymous
#1567142

Eexcellent words! You will notice, the ONLY complainers about this or the other lenders, are from those who don't do what they agreed to do when they signed the contract...make on time payments!

The lender already did their end by funding the loan. The complainers bring consequences upon themselves then throw their temper tantrums because of what THEY did to themselves! Yes, very childish. They seem to think paying on time is optional.

That's how they ended up with a sub prime lender in the first place because THEY failed to pay THEIR other bills on time!

Now watch for the immature response from the deadbeats as they write back claiming we work for "them"! They do that because they know they have absolutely NO REBUTTAL!

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Review
#1354836 Review #1354836 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
1.0
Details
Westlake Financial Services is far and away the most crooked lender I have ever encountered. Knowing they were a sub-prime lender and realizing that my situation required such a lender, I had/have no problem with the usurious interest rates they charge. It is a free...
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10 comments
Anonymous
#1617933

You don't know what in the *** you're talking about so stop trying to play lawyer! They are the lienholder.

The lienholder is ALWAYS notified of an impounded car.

Since there are daily storage fees with that, they pick up the car to avoid them. Again, before you start shooting off your mouth in some immature temper tantrum, have the intelligence to know what you're talking about!!!

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Review
#1334631 Review #1334631 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
Cons
  • Employees have lack of knowledge
  • Shady business practices
  • Customer service
Reason of review
I am filing civil lawsuits against Westlake.. that is how I feel
Loss
$28000
Preferred solution
Return my truck to me and my insurer, remove the repossession from my record, remove all other fees accrued because of their illegal action of repossession.
Tags
  • Crooked Billing Practices
  • Criminal Activity
  • Theft
  • Fraud Activities

Contact Westlake Financial Services Customer Service

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States
Phone:
(888) 739-9192
All Westlake Financial Services Contacts

Westlake Financial Services - Do not get loan from westlake

1.0
Details
I made 2 payments one ACH went through for $290 and one debit card payment for $290 on April 16. When I checked my account, I was still past due. And when I called, they told me I didn't pay via debit card and the last payment they was April 3rd. I also emailed them my bank statement that both payment were posted on my bank account. Where is my *** $290?
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Review
#1045599 Review #1045599 is a subjective opinion of poster.
Service
Westlake Financial Services Loan
Reason of review
Problems with payment