Spring Valley, Texas
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2 comments

I had bought a car from jd buyrider. They sold the note to westlake financial.

My car is still under a 2 year warranty with jdbuyridrer but they won't honor it. Westlake won't return our calls as to whether they will honor it.

No one will answer or question. Isn't illegal to not honor a warranty?

Product or Service Mentioned: Westlake Financial Services Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1258425

I don't believe any finance companies honor warranties. That would be between you and the dealer you bought it from. Banks do not carry warranties.

WestlakeCustomerService
#1208657

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously.

We apologize for the negative experience you had with our company.

We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192.