It's funny how people try posting positive responses when it's clear! Westlake Financial gets flooded with negative reviews all over the Internet. Companies don't make deals and pay out way more than they were stealing if they aren't guilty. In my case, every single payment for nearly two years was on time with no issues during that period. Then all of a sudden WF's true colors surface, they withdrew directly from my employer $280 more than due. That's part of the contract and my mission was, stay current, improve credit, refinance so I can cut my employer out and pay directly. It wasn't so much the money, we all make mistakes. It was the treatment after! 10 calls, 10 different csr 's claiming it's not WF, call your employer. Well I read contract and it states you "WF" requests amounts that are then deducted from payout. After a week they finally admit, accounting problems. OK, please send over payment back. Sure, we want you to enjoy the weekend, were sorry, blah, blah, blah. Two weeks later, visit to corporate, nothing!!! multiple conversations with supervisiors and managers, nothing!!! I pay my bills!!! Westlake Financial basically took money that wasn't owed and continues to withdraw payments after every person I've spoken with says " so sorry, our fault". They feel most people will say screw it, Especially with not so good credit. Shame on you Westlake financial!!!!! Do not use this company, please! In the end they will try some shady business move so you can't refinance elsewhere. They should be embarrassed.
Product or Service Mentioned: Westlake Financial Services Customer Care.
Reason of review: Poor customer service.