Product: Westlake Financial Services Customer Care Clear all filters (27 of 27 reviews match)
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Westlake Financial Services - To stop automatic payments

By phone with customer service rep.
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Review
#1636213 Review #1636213 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
Reason of review
Good customer service
No me contestaron mi llamada
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1 comment
WestlakeCustomerService
#1620295

Hola. Gracias por traer esta situación a nuestra atención.

En primer lugar, nos gustaría disculparnos por la experiencia negativa del cliente que ha encontrado. Proporcionar un excelente servicio al cliente es nuestro principal objetivo.

Dada la oportunidad, nos gustaría conocer más detalles sobre su inquietud y poder tratar de hacer las cosas bien. Póngase en contacto con nosotros lo antes posible en el correo electrónico: CustomerExperience@westlakefinancial.com

Review
#1432933 Review #1432933 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
Reason of review
Poor customer service
My car payment was not even due yet & they came & repossessed my car now I am trying to get it back after they made a mistake they want to take their time to give me my vehicle back do not go through this bank or credit union whatever the *** this dumb *** place is...
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2 comments
WestlakeCustomerService
#1597702

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com at your earliest convenience so that we can discuss how to fix this issue. We want our customers to always experience the best in customer care.

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Review
#1400419 Review #1400419 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
I try to make a car payment but you guys is full night was messed up still not working I pick corn all day and then you guys try and charge us extra money when we can pay it I think I should get a payment skip just because of the inconvenience on you guys you always...
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1 comment
WestlakeCustomerService
#1576478

Hi, thank you for taking the time to leave us a review. We truly care about our customers and are working to address concerns we are made aware of.

Please let us know if there is a specific concern we can help resolve, we would like the opportunity to try and provide a resolution. Please feel free to contact our customer service team at 888-739-9192.

Review
#1374343 Review #1374343 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
1.5
Details
Westlake financial is the worst company I ever had to deal with. customer service reps are very rude, unprofessional, they lie, and none of them are ever on the same page. One person tells you one thing and then someone else tells you something totally different about...
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2 comments
Anonymous
#1489373

I have been trying to get copy of title to my vehicle for months. The DMV in this state requested a copy of the title 3 times, was told by Ms.

Jacqueline Garcia that title would be faxed at that point, no title has been faxed as of today 5/29/2018. Everyone you speak with are rude and tell you a different lie. I need this title to register this vehicle in another state. These people are the worst financial institution there is.

You never get the same answer from anyone. I would like for the copy of title to be sent. The DMV of Alabama has requested this title 3 times. I myself called Westlake, tried to get copy of title, was told, that the DMV where I reside would have to request copy, therefore, while in DMV office in Alabama, they faxed copy at this time, I had my phone on speaker therefore personnel there could hear conversation, this is when Ms, Jacqueline Garcia, informed me request had been received, and that copy would be placed in my record, and copy would be sent out that particular day.

I have called Phenix City, Alabama DMV, this am nothing has been received. Please fax immediately as you stated you have done.

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Review
#1258792 Review #1258792 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
Cons
  • Customer service at all
Reason of review
Poor customer service
We contacted Westlake Financial to obtain a Release of Lien for a vehicle we paid off over 10 years ago but for which the DMV still showed a lien by WFS. The DMV told us to contact the lien holder (WFS) and have them issue a Release of Lien. We contacted WFS and was...
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2 comments
WestlakeCustomerService
#1476724

Hi. Thank you for bringing this situation to our attention.

First and foremost, we would like to apologize for the negative customer experience you encountered. Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com

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Review
#1244609 Review #1244609 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
Reason of review
Problems with payment
04/05/2018 I am a new customer of West Lake Financial Services.I purchased a jeep from Enterprise. Someone the paper work was not accurate from Enterprise. I had been calling Westlake since March 2018 to let them know that the paperwork they sent me was for the wrong...
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1 comment
WestlakeCustomerService
#1462199

Thank you very much for such a great review! We work really hard to offer quality customer service to all of our customers, so we are happy to see that reflected in your last interaction with us.

We will also make sure that Terrie receives the recognition she deserves.

She will be really happy to see your review. Thank you again for being a valued customer.

Review
#1227656 Review #1227656 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
Pros
  • Good service from terri boviato in compliance
Cons
  • Customer service
Reason of review
Good customer service
1.1
Details
Worst costumer service you will ever have. Don't waste your time or money.
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1 comment
WestlakeCustomerService
#1449180

Hello, we’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so that we can discuss how to fix this issue.

We want our customers to always experience the best in customer care. Thank you in advance.

Review
#1214212 Review #1214212 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
Reason of review
Poor customer service
1.9
Details
This company has some of the worst customer agents ever.For some reason everyone gives out different information every time I call. One of the agents literally tried to argue with me when I was responding to someone in my home but she was supposed to be placing me on...
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1 comment
WestlakeCustomerService
#1449178

Thank you for sharing your feedback with Westlake. We take all of our customers’ concerns seriously.

We apologize for the negative experience you had with our company.

We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192

Review
#1214198 Review #1214198 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
Pros
  • I dont
Cons
  • Cutomer service
  • Employees have lack of knowledge
  • Unwilling to help customers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Westlake Financial Services Customer Service

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States
Phone:
(888) 739-9192
All Westlake Financial Services Contacts
1.0
Details
Westlake Financial Services - Theifs and Idiot's
Hi my name is Domingo Garcia I got a loan reguarding my truck with these people.I was envolved in accident which my truck was totaled insurrance paid it of and they said it takes these idiots 21 days to return you your money .An when u call nobody knows anything or...
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2 comments
WestlakeCustomerService
#1434937

Hi. Thank you for bringing this situation to our attention.

First and foremost, we would like to apologize for the negative customer experience you encountered. Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com

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Review
#1191897 Review #1191897 is a subjective opinion of poster.
Service
Westlake Financial Services Customer Care
Reason of review
Problems with payment