Product: Westlake Financial Services Auto Loan Clear all filters (46 of 46 reviews match)
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1.0
Details
My car was reported stolen to the police on july 29th 2019. After i reported it i called westlake. Next thing i know my car had been reposssed by westlake the finance company and i was told by them that i had to wait 24 hours before everything is update before they...
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3 comments
Anonymous
#1757896

So no after talking to Westlake and had been given all of this run down about the car. since my car had been reported stolen but now repossessed by Westlake financial who kept going up on the fees and charges in order for the car to be returned to me. They sold it and sent me a bill of 1200 then another month 700 some thing dollars which ever Westlake make up your mind .

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Review
#1641627 Review #1641627 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Pros
  • I dont
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Price reduction
Tags
  • Auto Financils Sucks
1.0
Details
They say I still owe them after the at fault driver paid them and gap insurance paid them. They sent me the original contract stamped paid and a letter of thank you for doing business with westlake financial and hope to do business in the near future. They told me to...
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1 comment
WestlakeCustomerService
#1733607

Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered.

Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at WestlakeCustomerCare@Westlakefinancial.com

Review
#1623886 Review #1623886 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Pros
  • Gave me an auto loan
  • How they help me when i needed it
Cons
  • Zero exceptions
  • Customer service
  • Shady business practices
Reason of review
Saying i still owe them money
Loss
$12
Preferred solution
Let the company propose a solution
Tags
  • Fraud Activities
This place is rediculous need an extension due to my husbands father passing away and it’s been 2 damn weeks and can’t get a straight answer out of them! My husband hates talking on the phone so he has given them permission to speak with me 50 times or so and today I...
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2 comments
AutomaticAdeliePenguin
#1732222

They arnt sorry

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Review
#1614580 Review #1614580 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Pros
  • Gave me an auto loan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number. he had the nerve to tell me i'm lying and that confirmation number is...
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3 comments
AutomaticAdeliePenguin
#1732224

They arnt sorry

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Review
#1586054 Review #1586054 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Reason of review
Problems with payment

Westlake Financial Services - Horrible

1.0
Details
Chris Sybi and DIane are horrible representatives. They are unhelpful but so is the rest of the staff. The dumb company will sent you a approval and have you running around to try to find a car and deny them all. They do not respond to emails and treat people like crap. DO NOT USE THIS COMPANY AT ALL THEY ARE THE WORSE. EVEN WORSE THAN SANTANDER.
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Review
#1545334 Review #1545334 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Cons
  • Customer service at all
Reason of review
Poor customer service
1.0
Details
On the 3rd to 5th of themonth, Westlake receives the money for my car loan. It is deducted from my account at that time. Westlake does not apply it as payment to my account until after the 20th of every month, charging me a late fee. Worst customer service! Do not do...
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3 comments
Anonymous
#1751830

I have spoken to their representatives more than once. They claim they are assisting me with the process.

They do not. Quite rude and ineffective people.

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Review
#1499025 Review #1499025 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
1.0
Details
My account was transferred from honor fiance to these people and honestly it is the ABSOLUTE WORST customer service that I have ever had to deal with in my life for the last 2 weeks I have made many attempts make my payment but no luck tried online and over the phone...
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1 comment
WestlakeCustomerService
#1563712

Hi. We are very sorry to hear that your concerns were not addressed and would love the opportunity to help.

Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com, so that we may gather more information to help us resolve this for you. We will make every effort to assist you in this matter.

Review
#1359364 Review #1359364 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Cons
  • Extremely poor customer service
  • Making a payment extremely difficult
3.6
Details
My car was reported lost by company what does that mean.I just got out the hospital have been in there for 3 months due to my health. Do not what is going on. No problems before now besides being late here or there. They always help so I'm not understanding whats going...
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1 comment
WestlakeCustomerService
#1550598

We’re sorry to hear that you had a poor customer experience with Westlake and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so that we can discuss how to fix this issue. We want our customers to always experience the best in customer care.

Review
#1342953 Review #1342953 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Pros
  • How they help me when i needed it
Cons
  • How they stop getting contact with you and then just act
  • Shady business practices
  • Deceitful
Reason of review
Damaged or defective
Loss
$11000
Preferred solution
Let the company propose a solution
1.0
Details
I have never had such horrible experience dealing with any company. My alternator went out after 4 months. I went to get it fixed and noticed it was covered. Anyways when we first contacted to submit a claim it went smoothly. When it became time to pay, they began to...
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2 comments
Anonymous
#1525745

We would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers.

We’d like to learn more about your specific situation and try to make things right.

Please contact us at CustomerExperience@westlakefinancial.com at your earliest convenience, so that we can further assist you. We look forward to speaking with you.

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Review
#1312027 Review #1312027 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan

Contact Westlake Financial Services Customer Service

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States
Phone:
(888) 739-9192
All Westlake Financial Services Contacts
One day late and they blow you up!!!!!!! Unreal company!!!! Legally one has 10 days to be considered late. 30 days to be reported to the credit bureaus. They have their own rules. Sadly I was helping out a family member get an auto who had poor credit got totally...
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1 comment
WestlakeCustomerService
#1498659

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so that we can discuss how to fix this issue. We want our customers to always experience the best in customer care.

Review
#1278203 Review #1278203 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan