Product: Westlake Financial Services Auto Loan Clear all filters (0 of 40 reviews match)
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My account was transferred from honor fiance to these people and honestly it is the ABSOLUTE WORST customer service that I have ever had to deal with in my life for the last 2 weeks I have made many attempts make my payment but no luck tried online and over the phone...
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WestlakeCustomerService
WestlakeCustomerService

Hi. We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. Please contact us at your earliest convenience at CustomerExperienc...

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • Making a payment extremely difficult
  • Extremely poor customer service
#1359364
Reply to reviews
My car was reported lost by company what does that mean.I just got out the hospital have been in there for 3 months due to my health. Do not what is going on. No problems before now besides being late here or there. They always help so I'm not understanding whats going...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with Westlake and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so ...

3.6
Product
Westlake Financial Services Auto Loan
I liked
  • How they help me when i needed it
I didn't like
  • How they stop getting contact with you and then just act
  • Shady business practices
  • Deceitful
#1342953
Reply to reviews
I have never had such horrible experience dealing with any company. My alternator went out after 4 months. I went to get it fixed and noticed it was covered. Anyways when we first contacted to submit a claim it went smoothly. When it became time to pay, they began to...
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Anonymous
Anonymous

We would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn more...

1.0
Product
Westlake Financial Services Auto Loan
#1312027
Reply to reviews
One day late and they blow you up!!!!!!! Unreal company!!!! Legally one has 10 days to be considered late. 30 days to be reported to the credit bureaus. They have their own rules. Sadly I was helping out a family member get an auto who had poor credit got totally...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so that w...

Product
Westlake Financial Services Auto Loan
#1278203
Reply to reviews
Sadly, i had a check bounce because of error. However, instead of attempting to contact me. They took the car as my loan was not late at that time. I was told because this check didnt clear it immediately place me 2 mo behind and they decided to take the car. I had the...
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Anonymous
Heather Rider

Same situation here! Down to a T

1.0
Product
Westlake Financial Services Auto Loan
#1237296
Reply to reviews
Westlake financial is a joke. They talk like they have you covered, oh dont worry you have a warrenty. Yeah, until it comes time to use that warranty and then they basically just say, sorry we don't cover that. Except it says in the contract that it does. What can you...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn ...

1.0
Product
Westlake Financial Services Auto Loan
#1221355
Reply to reviews
Westlake Financial Services - Taking over loans after the terms of their lawsuit ran out.
After some searching I found that Westlake had a lawsuit against them for deceptive and unlawful trade practices, including misleading consumers about the price of automobiles, concealing and misrepresenting the terms of sale and financing, and failing to inspect the...
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Anonymous
Cynthia5

These comments made back to the consumer must be auto generated. This Westlake Financial Services company needs to be fined yet again for their corrupt business.

Anonymous
My loan was stolen

I to am in the same boat. I do not want to use this company for my loan. I was not informed of this change in order to find another company to take my loan to. I called to mak...

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • Shady business practices
  • Deceitful
  • Cutomer service
#1212367
Reply to reviews
They are criminals.They lie to get you to secure a loan. We were assured we could be refinanced at 6 months. Well that came and they refused. They said they don't refinance. We have been paying on a car loan for 2 years and havent even cleared $3,000 paid towards the...
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WCCCustomerService
WCCCustomerService

Hi, thank you for taking the time to leave us a review. We truly care about our customers and are working to address concerns we are made aware of. We offer competitive financ...

1.0
Product
Westlake Financial Services Auto Loan
I liked
  • I dont
I didn't like
  • Unwilling to help customers
  • Customer service and billing practices
  • R thieves
#1211125
Reply to reviews
I called because they repossessed my car paid them what they asked for on Wednesday today is friday haven't got my car released.They are very rude i have been out of work for 9 months due to a disability. I had 3 surgeries. In those 9 months. I told them , no respect,...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you have described. We strive to provide quality customer service to all of our customers. We’d like to lea...

1.0
Product
Westlake Financial Services Auto Loan
#1206598
Reply to reviews
I purchased a car threw a small dealership last year Westlake never had my title to begin with and After a full year now they tell me they have the title but I have to apply for a title in my state.It's a 1000 bucks to get the title registered. Never been threw...
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WestlakeCustomerService
WestlakeCustomerService

Hi. Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Providing grea...

1.0
Product
Westlake Financial Services Auto Loan
#1195282
Reply to reviews