Manufacturer: Westlake Financial Services Category: Loans Clear all filters (17 of 17 reviews match)
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WestLake Financial Services - Scandalous and rude company
WestLake Financial Services - Scandalous and rude company
WestLake Financial Services - Scandalous and rude company
WestLake Financial Services - Scandalous and rude company
WestLake Financial Services - Scandalous and rude company
I purchased a Yukon denali put 12,000 down made my payment 2 weeks early for almost three years always had insurance got car impounded but before I was able to get it out there was a hold by Gilbert police they repoed it I was never late and it was always insured I...
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Anonymous
Anonymous

DOUBTFUL IF YOU WILL UNDERSTAND!Since you very obviously don't know second or third grade punctuation and sentence structure as evidenced by your sorry attempt at "writing" wi...

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • R thieves
#1059356
Reply to reviews
I talked to a man named James at the car lot KMC Wholesale Auto of Norman OK he Guaranteed me that he would send me home in a nice affordable family truck I saw a 2004 4 door Chevy Silverado 2wd automatic listed for 7500 that was out of my range I specifically told...
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Anonymous
Anonymous

HERE'S HOW DUMB A COMPLAINT THIS IS!!!At the close of the deal, YOU were given a contract to sign. Anybody with half a brain READS the contract BEFORE they sign the contract!...

Anonymous
Anonymous

Westlake comment is a copy paste comment in every comment they make. Maybe you should actually better your customer service.

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • Whole experiance
#1038331
Reply to reviews
I took this loan to improve my credit rating.I could have just waited and paid cash for the car, but the saleswoman at the dealer said after a few payments I should see a significant increase in my score. Well, this "lender" does not bother to report to the credit...
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Anonymous
Anonymous

Westlake reported my loan after 11 months! My car was totalled and they cashed the insurance check but refused to honor my gap insurance. They have never updated the balance...

Anonymous
Anonymous

Westlake financial did contact me and assured that they will be reporting to the bureaus. I will update if this indeed does happen.

Product
Westlake Financial Services Auto Loan
#971212
Reply to reviews
We had gone to the bank on Tuesday, 11/15/16 and told nothing had come through from Westlake Financial. Your company is running a scam and taking advantage of people. I have been lied to numerous times. Oh, and when I called Wednesday the Riza I had talked to did not...
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Anonymous
Anonymous

I'm going through the same thing ,I have contacted the owner and carmax but they think because your not a billionaire they can lie and steal.Unlike other people making idle th...

Anonymous
Anonymous

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • Lies lies lies
  • Unwilling to help customers
  • Did not provide service offered
#956930
Reply to reviews
WestLake Financial Services - Westlake Financial Auto Loan Review from Fredericksburg, Virginia
WestLake Financial Services - Westlake Financial Auto Loan Review from Fredericksburg, Virginia
WestLake Financial Services - Westlake Financial Auto Loan Review from Fredericksburg, Virginia
WestLake Financial Services - Westlake Financial Auto Loan Review from Fredericksburg, Virginia
00 MORE THAN OWED! I then called in the confirmation to Westlake Financial and Faxed documents. I did as inwas told by the agen and waited 2 hours and called tonsee if my release on my vehicle was done so i could secure MY VEHICLE and imagine my surprise to be told by...
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Anonymous
Anonymous

Well guess what Einstein...it was YOU who caused the repo by not making your payments. It was YOU who caused all the additional work. You can cry, whine, wail and stomp your...

1.9
Product
Westlake Financial Services Auto Loan
#944718
Reply to reviews
ONLY WANTED TO BORROW $2,000.00 THE LOAN REPRESENTATIVE TRIED TO STEER ME INTO BORROWING $2,510 AT 108% APR.IT SOUNDED A LITTLE DECEITFUL TO ME. I TOLD HER THAT THIS CALL IS BEING RECORDED AND SHE CONSENTED. THEN FURTHER STATED THAT THE STATE OF CALIFORNIA BY LAW...
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Product
Westlake Financial Services Auto Loan
#930150
Reply to reviews
After only being less than a month behind on my truck payment and having a loan with them for two years.My truck just got repoed in the middle of the night. So instead of my 257 x 2 payment I would have made. I now owe over $1,300 plus I can't get my truck for another...
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Anonymous
Anonymous

Oh poor baby. Guess what? YOU caused the repo by YOU not making payment on time. Of course, in very typical, sorry deadbeat fashion, it's all their fault...right???

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
Product
Westlake Financial Services Auto Loan
#926438
Reply to reviews
I was told my car pay off was August of 2016...I paid my last payment in August of 2016.... I never received my title.... I received a call from Westlake in September of 2017 saying I owed a charge off $2,000. When I asked how was that possible they told me from...
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Anonymous
Anonymous

I currently have this same issue, I admit I have been late making my payments but when I call in my payment I will add the late fee to my payment and they never apply it. I st...

Anonymous
Anonymous

When you make late payments, you run up extra interest for them in addition to late fees. Its all standard with every auto loan.

Product
Westlake Financial Services Auto Loan
I didn't like
  • Lies lies lies
  • Customer service and billing practices
  • Unwilling to help customers
#921470
Reply to reviews
DO NOT USE WESTLAKE FINANCIAL EVER !!!!!!!!!! This is the worse company you could run into !!! They sent me letter stating my car was paid off I sent that to my gap insurance as proof and a statement showing I had a 0 balance. Then a few weeks later sends me a...
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Anonymous
Anonymous

Every time you call??? Why are you calling? Let me guess...you are repeatedly late and you want them to "help" you, right? Guess what? All the times you've been late, you ...

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
Product
Westlake Financial Services Auto Loan
#914709
Reply to reviews
westlake financial staff have refused to take payments BY ANY MEANS...My mom gave them a check over the phone for the truck payment. From that day forward every day my mom said Donna the check has not cleared the bank and west lake never took the money from the bank....
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Product
Westlake Financial Services Auto Loan
#912737
Reply to reviews