Product: Westlake Financial Services Auto Loan Clear all filters (24 of 24 reviews match)
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My biggest mistake if life i finance the car with then actually my dealer did it because at that time i dont knw about them i tell u guys who read my reviews never ever finance with this company because they are totally lied about everything and keep telling you that...
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Anonymous
Anonymous

Anonymous u r here for capitalization and teaching us it seems like u r a cry babby who dont get the candy when crying at the front of cashier and lay down on a floor naked ke...

Anonymous
Anonymous

First off, apparently your level of literacy is pretty low because kids in the second grade learn all about punctuation, sentence structure, capitalization and spelling. What...

1.0
Product
Westlake Financial Services Auto Loan
#1136529
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Tried to set up bill pay online -- epic fail.could not get to other step to even continue sign up. every phone number to pay by phone is followed by a $5.00 processing fee. there are NO processing fees to pay verizon,master card, visas,insurance company premiums. ONLY...
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WestlakeCustomerService
WestlakeCustomerService

We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. Please contact us at your earliest convenience at CustomerExperience@we...

Anonymous
Anonymous

Let's see...you try to pay on line which would save you $5 each payment. For whatever the reason, it didn't work. What's your response? You give up and complain??? Did you...

Product
Westlake Financial Services Auto Loan
#1129168
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I sent west lake finicial sevice my pay off loan truck according ups they have it wells fargo sign the certified return their bank and its been in some sort of lock box they have and as long as their bank doesn't do anything with the check that mean l am late on...
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WestlakeCustomerService
WestlakeCustomerService

Hi , we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to lear...

Anonymous
Anonymous

Still another winner! So that someone can read and understand whatever it is you are saying, find a second or third grader to write it for you. In those grades they learn pu...

Product
Westlake Financial Services Auto Loan
#1123493
Reply to reviews
West Lake Financial unlawfully repossess my car I have notified them og why you I’m late they have robo call me from another country sometimes I can’t understand what they said I ask them to repeat they threaten to call cops and arrest me for late payment.And I talk...
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Anonymous
Anonymous

You can't even use grade school level punctuation and sentence structure. So tell us, great legal expert, what was illegal about your repo? If you don't want their BILL COLL...

WCCCustomerService
WCCCustomerService

Hi. We would love the opportunity to help. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com, so that we may gather more information t...

Product
Westlake Financial Services Auto Loan
#1120004
Reply to reviews
Okay, so when it comes to payments.They send the bill out and basically expect you to send the check... Before you get the bill. I'm telling you, every single month it's the same thing with them. I send out the check (because every other way to pay includes an extra...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you have described. We strive to provide quality customer service to all of our customers. We’d like to le...

2.5
Product
Westlake Financial Services Auto Loan
I liked
  • I dont
I didn't like
  • Customer service and billing practices
#1115941
Reply to reviews
I went in the wrong lane and crossed into Mexico.When i told mexican border patrol they asked for my title and took my car because it was in english. All i needed to do was notarize my passport and translate the title. Costed me 150$. I let westlake finance know. So...
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Anonymous
Anonymous

...and you never had their permission to take the car out of the country! Yes, the car is the security for the loan and yes they are going to protect their security.

WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. Wed like to learn ...

1.0
Product
Westlake Financial Services Auto Loan
#1091475
Reply to reviews
I finally got my truck back even though the said were unable to locate it. After I filed complaint with bbb it was released but no one told me kept telling me they were trying to find it it was sitting in auction lot for 30 days supposedly but they couldn't locate it...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. Wed like to learn ...

Anonymous
Anonymous

Doubtful if you could understand! Your whole dissertation is void of punctuation children learn in second or third grade. I'm impressed!

1.2
Product
Westlake Financial Services Auto Loan
#1091242
Reply to reviews
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
I purchased a Yukon denali put 12,000 down made my payment 2 weeks early for almost three years always had insurance got car impounded but before I was able to get it out there was a hold by Gilbert police they repoed it I was never late and it was always insured I...
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Anonymous
Anonymous

DOUBTFUL IF YOU WILL UNDERSTAND!Since you very obviously don't know second or third grade punctuation and sentence structure as evidenced by your sorry attempt at "writing" wi...

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • R thieves
#1059356
Reply to reviews
I talked to a man named James at the car lot KMC Wholesale Auto of Norman OK he Guaranteed me that he would send me home in a nice affordable family truck I saw a 2004 4 door Chevy Silverado 2wd automatic listed for 7500 that was out of my range I specifically told...
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Anonymous
Anonymous

HERE'S HOW DUMB A COMPLAINT THIS IS!!!At the close of the deal, YOU were given a contract to sign. Anybody with half a brain READS the contract BEFORE they sign the contract!...

Anonymous
Anonymous

Westlake comment is a copy paste comment in every comment they make. Maybe you should actually better your customer service.

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • Whole experiance
#1038331
Reply to reviews
I took this loan to improve my credit rating.I could have just waited and paid cash for the car, but the saleswoman at the dealer said after a few payments I should see a significant increase in my score. Well, this "lender" does not bother to report to the credit...
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Anonymous
Anonymous

Westlake reported my loan after 11 months! My car was totalled and they cashed the insurance check but refused to honor my gap insurance. They have never updated the balance...

Anonymous
Anonymous

Westlake financial did contact me and assured that they will be reporting to the bureaus. I will update if this indeed does happen.

Product
Westlake Financial Services Auto Loan
#971212
Reply to reviews