2 comments

Hands down the WORST financing company ever!When I called to make my payment I was told they did not accept American Express, even though I was told prior that they accepted every major credit and debit card.

Then they informed me I would have to pay a $50.00 late fee (since this was at 7:45pm and I it would take up to a half hour for money to load on a prepaid visa, so it would have to be paid first thing the next morning) and if I did not my vehicle would be reposessed. Over ONE day and something that was there fault. If you can avoid them, I suggest doing it.

There are hundreds of other reviews that are worse than mine.I suggest doing homework before getting stuck in a contract with these people...

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Anonymous
Jamestown, Kentucky, United States #1344973

Absolutely hate this company.Tried to make a payment today with my bluebird visa card.

Was told that they can not except this form of payment and that they can not except any type of prepaid card even though I use to make my payments with a green dot visa prepaid card...

There customer service is terrible...Completely unhappy...

WestlakeCustomerService
Los Angeles, California, United States #872016

Thank you for sharing your feedback with Westlake Financial Services.We take all of our customers’ concerns seriously.

We apologize for the negative experience you had with our company.

We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner.If you have any questions about your account, please contact our customer service team at 888-739-9192.

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