I've been dealing with my husband's illness (cancer) AND was laid off from my job. I called Westlake to ask for assistance - extension, something - while I got back on my feet.
This was May of 2009. I was told, too bad. Pay the bill or we'll repo the car. Needless to say I called higher up but got the same resposne.
So I scrambled. Borrowed from friends, etc - all the while getting 2 to 3 phone calls daily and the payment wasn't even due yet! Payments have been made and time passes - I told them to come get the truck. They said they'd be here in 2 hours.
3 days later the truck was still here. I called them and asked what the ***? They denied telling me the repo man was coming. Said they were rewriting my loan to help me out.
Surprise! They later denied that as well. So, in October I made a payment and arranged to make two more by the 15th of November. On the 13th I got a call from the repo guy saying he was on his way.
I asked what happened to my agreement with Marvin that I'd pay 2 payments by the 15th? He said there was no agreement in the file. I told him I'd just received the check that day and was going to make payment on my lunch break. He told me I was a lying deadbeat and to clean out my car.
I hung up on him, made my payment on my lunch break and called Westlake with the confirmation number. Then I called the repo guy back and he wouldn't take my call, rather I was transferred to Westlake and they told me the repo order had been cancelled. Then I arranged to make another payment yesterday. From last week to yesterday, I received 3 calls daily, informing me that the car would be repo'd if I didn't pay THAT DAY.
I never answered the calls, just listened to the messages.
I made the payment yesterday and now simply don't answer the phone. Isn't there something that can be done about this company?
Product or Service Mentioned: Westlake Financial Services Loan.