I am a current Westlake Financial customer and due to extremely hard times I fell behind 1 payment.
Yes, they have every right to call you and try to collect their money. No, they don't have to care about your personal issues. Yes, they can repo your ride, but...
Can they repeatedly harass someone with several phone calls A DAY? No. Can they call you names and insult you whilst trying to collect? No. Can they harass your friends, family, neighbors, and coworkers? No. Can they make threats they aren't legally allowed to follow through with (like putting you in jail)? NO.
Just because someone is having a hard time financially doesn't give these jokers the right to treat them like ***. Learn to treat people with respect while being firm and maybe you'll not have people suing you and posting awful things about your company online.
I contacted an attorney in my state and guess what - LAWSUIT WHAT UP.
Westlake almost got me FIRED because they called my job (doctor's office) SEVERAL times a day, almost everyday. My boss told them to stop calling her business and to deal with me by cell phone. I had talked to a Westlake rep SEVERAL times and told them I was sorry I was late, but I was paying double payments my next due date including any fees and if they had to repo, well then, so be it.
Not only did I get YELLED at, insulted, and bothered by phone calls several times a day, but even just calling to MAKE a payment was painful! The rep "Manuel" refused to take my payment if I didn't give him all my contact numbers. Finally he gave in when I asked if he was REFUSING my money.
An example of their AWESOME customer service: I told them yesterday (as I have everyday for the last week or MORE) I was paying double payments today AFTER noon when I got paid...they called me at 10 AM PST and were demanding payment. I said I couldn't til after noon, like I said. The guy, who refused to give his name, said "IT IS NOON NOW"...uhhh no, in my state it's 10 AM so talk to ya in a couple hours. Thirty minutes later they called my JOB (after repeated requests by me and my boss to not call there, they have THREE cell numbers for my husband and I) and hung up on our receptionist.
I've had enough. I've documented every incident with names, times, dates, and the numbers they call from and have handed it over to a consumer proctecion attorney.
If anyone is interested in a class action lawsuit - email me at firstname.lastname@example.org and let's see if my attorney is willing to hook it up.
PEOPLE WITH BAD CREDIT AND FINANCIAL LOSS HAVE RIGHTS, TOO. THANKS.
And if you wanna find any typos and try to slam me or are a Westlake rep and wanna talk smack - go ahead. I really don't care. Lawsuit, ahoy! :)
Product or Service Mentioned: Westlake Financial Services Loan.