By tax time in 2017 I will be paying my remaining balance and will close my account with Westlake Financial. This is the worst, I mean worst auto loan company out there.
I myself have worked in customer service and these people do not care. I have tried talking to managers and they seem to be on the same level as their customer service associates. I've been having issues with Westlake Financial ever since December of 2015. I recently called to see what my remaining balance is and they told me I was delinquent....
I knew that wasn't true.
After being on hold for her to ask someone how to do her job (she couldn't even answer a simple question that I had), she got back on the phone and apologized. Please anyone who is offered to take a car loan though this company save yourself the ***.
Product or Service Mentioned: Westlake Financial Services Auto Loan.
Reason of review: Problems with payment.