I have recently paid off my truck, and I will never do business with Westlake again and would not recommend the company to anyone. There are extremely rude and they rip you off, I have recently had some finance trouble, not their fault but mine, what did upset me was that they were extremely rude when I contacted them regarding getting my truck back.
It was repoed on a Saturday night and I called to see about getting it back, I owed them $500 dollars till my truck was paid in full and today I have paid them $1100 to get my truck back, I was hung up on numerous time, I was told that they can treat people like *** because they are a second chance company. So basically what they are saying since you don't have perfect credit, your a piece of *** burden on society and can be treated that way.
I'm not sure if these rude individuals are trained to be this rude or if they just find these ghetto *** people in the welfare line and attach a phone to their ear. This is bad business, and they need to remember that they are a 2nd chance lender and they need us to stay in business so maybe they need to treat their clients a little better, or they will find themselves out of work and maybe fighting to pay their car payment.
Product or Service Mentioned: Westlake Financial Services Loan.
Monetary Loss: $700.