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1.0

This all happened between the 25th and 26th of September 2019

You did not have custody of the title of the car when you towed it and had no right to take it. If your company had done due diligence to check on the title you would have found that out.

I bought my car from an auto dealership in Utah and financed it with a local credit union in Utah.

When I bought the car from the used car dealership it had a CLEAN title. My lean has always been with the credit union in Utah.

I went out to my car thursday night and found my car wasnโ€™t there. I called the police to find out what happened being told that it was towed because of failure to make payments. Which is wrong because with MY INSTITUTION.

I was up to date.

Let me walk you through what happened. After I found out that my credit union hadnโ€™t repoed my car I called the tow company to find out what happened. They said I needed to call primerkus or whatever you guys use as your repo company. I called them and they said I needed to call west lake financial.

When I called your company the โ€œcustomer service agentโ€ only cared if I was a customer.

After trying to explain my issue he again stated that I wasnโ€™t a customer. I said he wasnโ€™t listing and he hung up on me. I had my credit union call and your customer service agent again said if you arenโ€™t a customer I canโ€™t help you was said again.

I called your repo company back and got someone who actually helped me. She got in contact with your company and eventually got my finally got my car released to me around 3 pk that Friday.

Causing me to miss work and use a PTO day.

In the course of the day in trying to get my car back I also contactEd my car dealership and someone from the DMV enforcement to figure out what I could do. I also called your company once more and got someone who forwarded the issue to there manager but didnโ€™t do much else.

Your company didnโ€™t realize that you do not have a right to the title and that the person you claimed had the car no longer had the car.

Reason of review: Poor customer service.

Preferred solution: They already have been contacted.

Westlake Financial Services Cons: Cutomer service, Lack of record keeping.

Location: 4751 Wilshire Blvd, Los Angeles, CA 90010

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Jennifer H Kpk

Frauds need to be sued again!!!!

Guest

Frauds i lost my truck that was paid for over the last 4 yrs. $16,500 with a $2000 down payment.

I have been dumping money in this truck the whole time. $2500 for a ladder rack, because i used my truck for work. I have lost my vehicle an they wrecked my credit so no way to purchase a new truck.

So i have missed work, no vehicle , less all the money from the truck an my personal property in the truck. They need to be sued again!!!!

Jennifer H Kpk
reply icon Replying to comment of Guest-1769287

This comment was also from Harrison 1977, i was so irritated i forgot to sign in

Kaeleigh Otw

Thank you for your feedback. Weโ€™re sorry you had a negative experience with us.

This isnโ€™t the kind of experience we want to provide and we would like to investigate the reason for this further.

Please contact us at WestlakeCustomerCare@***.com so we can follow up with you personally. Thanks for bringing this to our attention.

Jennifer H Kpk
reply icon Replying to comment of Kaeleigh Otw

You never fixed this problem before now !!!

Guest
reply icon Replying to comment of Kaeleigh Otw

You customer care did absolutely nothing. I contacted them and asked compensation for the missed work due to the missing car that was ILLEGALLY Repoed, you did not have custody of the lien.

Essentially you stole my veichle. You said you would get back to your lawyers and let me know. Haven't heard anything since. Your company is honestly one of the worst companies to exist.

I would honestly rethink why you would want to work for a company that is so shady. There has to be better jobs out there.

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