4751 Wilshire Blvd #100, Los Angeles, CA 90010, USA
Not resolved
5 comments

I took this loan to improve my credit rating. I could have just waited and paid cash for the car, but the saleswoman at the dealer said after a few payments I should see a significant increase in my score.

Well, this "lender" does not bother to report to the credit bureaus. I have emailed them and they don't bother to respond. So now I have a high interest loan with absolutely no benefit to me. Just don't even bother with this company.

Look elsewhere, there really ARE other options. As a sidenote: This is the email address I used to contact the correct department. They don't bother to respond.

I send a second email today. CreditBureaus@westlakefinancial.com

Product or Service Mentioned: Westlake Financial Services Auto Loan.

Reason of review: Poor customer service.

Preferred solution: Report to the credit bureaus.

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Anonymous
#1295166

Westlake reported my loan after 11 months! My car was totalled and they cashed the insurance check but refused to honor my gap insurance.

They have never updated the balance I owe, I am making payments on the gap amount and I have been harassed by repo guys wanting to find a car that is smashed in a lot owned by the insurance company 3 states away!

They are a nightmare! Any positive reviews are fake!

Anonymous
#1258422

Westlake financial did contact me and assured that they will be reporting to the bureaus. I will update if this indeed does happen.

Anonymous
#1295168
@Anonymous

Do NOT hold your breath!

Anonymous
#1258416

They always report mine each month to all credit bureaus. Strange they didn't report yours.

WestlakeCustomerService
#1254333

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously.

We apologize for the negative experience you had with our company.

We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192.