Made a completely correct payment using my checking account and received my confirmation receipt. Called two days later because there was no movement in my checking account.
They said everything was fine to give it more time. Three days later I call back and they tell me I am five days late. First they told me the bank routing number I gave them was wrong. I then read back to them the correct routing number which was the correct number on my receipt from them.
The same excuse was then given as my bank account number. Again I gave them the right number. Then they said I did not have sufficient funds.I had plenty of funds plus overdraft protection.Later checking with my bank to find out they never submitted it. They added a $25.00 bad check fee to my account and would not remove it.
I guess they are trying to get back at me for turning them in to the attorney general and DMV for taking my money for six months without having a title on the car and refusing to tell us so. That was a huge rigamarole.After investigating the DMV issued us a title held by Westlake.
It's nice now to know the car will be ours when we finish paying for it. This in itself is a long crooked story.
Product or Service Mentioned: Westlake Financial Services Loan.
Monetary Loss: $8.