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I am filing a class action lawsuit against westlake financial, the hankey group, wilshire consumer credit, burns national llc, collateral recovery service and w and w auto recovery. if you have had dealings with any of these companies please contact me at...
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Anonymous
Cynthia5

This is a corrupt company Westlake Financial.

ShutClumberSpaniel
ShutClumberSpaniel

What was your final result? Mullen072001@msn.com. I had them do it to me.

#269090
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In 2012, I purchased a vehicle. Westlake financial was the financing company that the dealer went through. They tried to take my truck since the first payment. I was told that I would receive a payment book in the mail and then my first payment would be due. Westlake...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn ...

1.4
#1366039
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Westlake Financial Services - Taking over loans after the terms of their lawsuit ran out.
I received a call today from Westlake Financial stating that they had taken over my account with Pelican. I did not agree to this and had no prior knowledge of this, so I questioned it. After being on hold for close to an hour so they could find managers, i was told by...
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Anonymous
Cynthia5

These comments made back to the consumer must be auto generated. This Westlake Financial Services company needs to be fined yet again for their corrupt business.

Anonymous
My loan was stolen

I to am in the same boat. I do not want to use this company for my loan. I was not informed of this change in order to find another company to take my loan to. I called to mak...

1.0
I didn't like
  • Deceitful
  • Management staff
  • Shady business practices
#1212367
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Westlake Financial Services is far and away the most crooked lender I have ever encountered. Knowing they were a sub-prime lender and realizing that my situation required such a lender, I had/have no problem with the usurious interest rates they charge. It is a free...
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Anonymous
Anonymous

OH YES, ANOTHER SUBPRIME LEGAL EXPERT! This lender is the lien holder. When the car which is involved in a lien is impounded, the lien holder is notified. This is STANDARD PRO...

WestlakeCustomerService
WestlakeCustomerService

Hi. Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Providing grea...

1.0
I didn't like
  • How they lie
  • Customer service
  • Employees have lack of knowledge
#1334631
Reply to reviews
Missed one payment and Westlake takes the car. That morning I called paid an extremly high fee. And they still have my car and telling me it can take 48hrs to get my car back. Was in contact with them the whole time because I was sick for a month. I will not recommend...
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Anonymous
Anonymous

Come on...stomp those feet!!! You were placed with this subprime deadbeat lender because of YOUR REPUTATION of NOT paying YOUR bills on time. Here you are again, not paying yo...

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do n...

1.1
#1385379
Reply to reviews
I have a car loan with Westlake Financial Services and last month September 20th I called to make a payment and they did not take it out until the 5th of October which really screwed up my checking account I've called them several times I've gotten hung up on I've...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. We’d like to learn more about your specific situation. Please contact u...

1.0
#1385344
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I was charged a nsf fee because i put a stop payment on 9/13. The reason a ap payment happened is because i already paid my car note on the 9/12 so there was no reason for a payment to be taken out on the 13th so thats why i did a stop payment. An they wouldn't take it...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn ...

1.6
#1384023
Reply to reviews
My car payment was not even due yet & they came & repossessed my car now I am trying to get it back after they made a mistake they want to take their time to give me my vehicle back do not go through this bank or credit union whatever the *** this dumb *** place is...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com at your e...

#1400419
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I took my car 7 times to the dealership and i just make my first payment for the car and im still having car issues , i will be returning the car tomorow and i do not want to keep ot anymore.
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Anonymous
Anonymous

Yep, you'll show them!!! Guess what Einstein, this is a VOLUNTARY REPO. The lender will no doubt sue you for the contracted amount. This is a problem between YOU and the deale...

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do n...

1.7
#1367049
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Contact Westlake Financial Services

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States
Phone:
(888) 739-9192
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Westlake Financial Services Products and Services

Where is my financing paper with the bill., i have been checking my maol every day since i bought my suv. Still no papet work, it supposed to be due tomorrow. Call me and leave contact info ,because there is no one here to talk to and its due tomorrow on a sunday...
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WestlakeCustomerService
WestlakeCustomerService

We strive to provide quality customer service to all of our customers. We’d like to learn more about your specific situation and try to make things right. Unfortunately, we we...

#1369238
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