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Update by user Mar 30, 2014

hi everyone please email me your name and number and situation directly to clarionla@aol.com we have gathered a great deal of information to move forward with a lawsuit. thanks

Original review posted by user Oct 19, 2011

I am filing a class action lawsuit against westlake financial, the hankey group, wilshire...
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101 comments
Anonymous
#1480114

This is a corrupt company Westlake Financial.

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Review
#269090 Review #269090 is a subjective opinion of poster.
Loss
$10
1.0
Details
This all happened between the 25th and 26th of September 2019 You did not have custody of the title of the car when you towed it and had no right to take it. If your company had done due diligence to check on the title you would have found that out. I bought my car...
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Review
#1670827 Review #1670827 is a subjective opinion of poster.
Cons
  • Cutomer service
  • Lack of record keeping
Reason of review
Poor customer service
Preferred solution
They already have been contacted
Tags
  • Theft
  • Poor Customer Care
  • Incorrect records

Westlake Financial Services - Westlake will not process lien release

1.0
Details
I paid off my car on August 22nd of and as of today October 16th Westlake has not even sent me a lien release and has not sent my title. I have spoken with customer service several times. They are scan artists DO NOT FINANCE WITH THEM. I fear I will never receive my title.
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Review
#1682081 Review #1682081 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Theft
Reason of review
Theft- Paid off car and they refuse to remove lien
Loss
$5000
Preferred solution
Let the company propose a solution

Westlake Financial Services - Compinsation for lost property

1.0
Details
Still noncompliante , argumentative , frauds. Stolen vehicle an completely destroying my credit. Significant financial damage.
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Review
#1673575 Review #1673575 is a subjective opinion of poster.
Cons
  • Deceitful
  • Horrible customer service
  • Illegal repossessions
Reason of review
False accounting
Loss
$12
Preferred solution
Financial compinsation for fraudulent activities, illegal repossession an sale of property. False documents an fix all 3 credit reports due to false reporting.
Tags
  • collection tactics
  • Auto Financils Sucks
  • Westlake Buyout

Westlake Financial Services - Proof of account statement

Westlake Financial Services - Proof of account statement
Westlake Financial Services - Proof of account statement
My name is Debora Velez. my Account number 9966246. I am sending proof of my bank account statement. as proof that the money to make my payment it was in my account. for that reason they should not charge me 60 dollars for lack of funds, because my bank account had funds to make my payment in time in april 19. Thank you.
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Review
#1540293 Review #1540293 is a subjective opinion of poster.

Westlake Financial Services - Ineffective people

1.0
Details
See my post under comments by anonymous.
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Review
#1661376 Review #1661376 is a subjective opinion of poster.
Cons
  • Loan
Reason of review
Poor customer service
Tags
  • False Reporting
  • Fraud Activities
1.0
Details
Our car was reported stolen july 29th 2019 with an police report we called westlake in a reference to our car being stolen so they could track the car down. But was deferred by them saying that my car didnt have a tracking device and it couldnt be track down. By august...
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2 comments
WestlakeCustomerService
#1735117

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously.

We apologize for the negative experience you had with our company and would like to investigate this further. Please contact us at WestlakeCustomerCare@Westlakefinancial.com so that we may further assist you.

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Review
#1625456 Review #1625456 is a subjective opinion of poster.
Pros
  • I dont
Cons
  • Lies lies lies
Reason of review
Put a repossession on my credit because it was stolen
Loss
$900
Preferred solution
Weive the repossession fees and allow us to get our car back.
Tags
  • Auto Financils Sucks

Westlake Financial Services in Orlando, Florida - Surrender

3.3
Details
I’m paying for a truck I do not drive and haven’t drove in like 3-4 months so I would like to surrender my vehicle it’s been with the dealership ( TRAX1 Auto Sales
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Review
#1672421 Review #1672421 is a subjective opinion of poster.
1.0
Details
My car was reported stolen to the police on july 29th 2019. After i reported it i called westlake. Next thing i know my car had been reposssed by westlake the finance company and i was told by them that i had to wait 24 hours before everything is update before they...
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3 comments
Anonymous
#1757896

So no after talking to Westlake and had been given all of this run down about the car. since my car had been reported stolen but now repossessed by Westlake financial who kept going up on the fees and charges in order for the car to be returned to me. They sold it and sent me a bill of 1200 then another month 700 some thing dollars which ever Westlake make up your mind .

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Review
#1641627 Review #1641627 is a subjective opinion of poster.
Pros
  • I dont
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Price reduction
Tags
  • Auto Financils Sucks

Contact Westlake Financial Services Customer Service

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States
Phone:
(888) 739-9192
All Westlake Financial Services Contacts
1.0
Details
They say I still owe them after the at fault driver paid them and gap insurance paid them. They sent me the original contract stamped paid and a letter of thank you for doing business with westlake financial and hope to do business in the near future. They told me to...
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1 comment
WestlakeCustomerService
#1733607

Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered.

Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at WestlakeCustomerCare@Westlakefinancial.com

Review
#1623886 Review #1623886 is a subjective opinion of poster.
Pros
  • Gave me an auto loan
  • How they help me when i needed it
Cons
  • Zero exceptions
  • Customer service
  • Shady business practices
Reason of review
Saying i still owe them money
Loss
$12
Preferred solution
Let the company propose a solution
Tags
  • Fraud Activities