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it s so hard try in to contact whit the manager or somebody to help... i buy car standing warranty and they refuse to pay the full amount of money to fits the car and by side the that thw try in to use second hand parts secure one is the worse standing warranty.. and i...
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WestlakeCustomerService
WestlakeCustomerService

Hi. Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Providing grea...

1.0
#1263468
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Westlake financial is the worst company I ever had to deal with. customer service reps are very rude, unprofessional, they lie, and none of them are ever on the same page. One person tells you one thing and then someone else tells you something totally different about...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so that w...

1.5
I didn't like
  • Customer service at all
#1258792
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Westlake Financial Services - Necesito saber como voy a hacer los.pagos de.mi carro

Necesito saber de que.manera voy a hacer el primer pago de mi carro
4.0
Details
Advertised vs Delivered
#1255801
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The worst company. They will rip you off and not honest at all.
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Anonymous
Anonymous

I don't believe no one can't shutdown the Westlake finance no justice here

Anonymous
Anonymous

West lakesThey cheat on payment terms be carful

1.0
#1252135
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Westlake Financial Services - Forgers

Yes i said forgers thats all wilshire consumer about and i dont want to talk to any of them and listen i have all the proof i need and so does DocuSign *** see you in court ***
#1248767
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EXTREMELY annoyed. My car payments arent showing up on my credit. Keep trying to get an answer, only to hear the same crap all over again. Will never be getting a car from here again. I need this on my credit! Terrible customer service. Will be seeking legal advice.
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WCCCustomerService
WCCCustomerService

Hi. We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. Please contact us at your earliest convenience at CustomerExperienc...

2.3
#1247049
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We contacted Westlake Financial to obtain a Release of Lien for a vehicle we paid off over 10 years ago but for which the DMV still showed a lien by WFS. The DMV told us to contact the lien holder (WFS) and have them issue a Release of Lien. We contacted WFS and was...
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WestlakeCustomerService
WestlakeCustomerService

Hi. Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Providing grea...

#1244609
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Sadly, i had a check bounce because of error. However, instead of attempting to contact me. They took the car as my loan was not late at that time. I was told because this check didnt clear it immediately place me 2 mo behind and they decided to take the car. I had the...
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Anonymous
Heather Rider

Same situation here! Down to a T

1.0
#1237296
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Worst company ever, they are so rude and dont care about their customers! All they care about is money and how to continue to rip everyone off! Now if you're really intrested in a loan maybe check out Santander Consumer Usa, they take their time to help with all your...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn ...

1.0
#1232733
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Contact Westlake Financial Services

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, Ca 90010
Usa
Phone:
(888) 739-9192
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Westlake Financial Services Products and Services

04/05/2018 I am a new customer of West Lake Financial Services. I purchased a jeep from Enterprise. Someone the paper work was not accurate from Enterprise. I had been calling Westlake since March 2018 to let them know that the paperwork they sent me was for the wrong...
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WestlakeCustomerService
WestlakeCustomerService

Thank you very much for such a great review! We work really hard to offer quality customer service to all of our customers, so we are happy to see that reflected in your last ...

I liked
  • Good service from terri boviato in compliance
I didn't like
  • Customer service
#1227656
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