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Westlake Financial Services - Bad customer service

When I called I had to wait about 20min before answer, then was put on hold to be transferred, which took another 30 min.. to be told by the agent who answered, please hold I'm finishing up from the last call. Was put back on hold, Then hung up on me.
#1451639
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I HAVE PAID THESE PEOPLE OFF. 7201270. MY VEHICLE WAS HIT IN A PARKING LOT. THE OTHER GUYS INSURANCE COMPANY SENT ME A CHECK. IT WAS UNDER MY NAME AND WESTLAKE. I PAID THE COMPANY OFF FIRST BEFORE SENDING IN THE CHECK. THEY WERE SUPPOSED TO ENDORSE IT AND SEND IT BACK....
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
#1434449
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No me contestaron mi llamada
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WestlakeCustomerService
WestlakeCustomerService

Hola. Gracias por traer esta situación a nuestra atención. En primer lugar, nos gustaría disculparnos por la experiencia negativa del cliente que ha encontrado. Proporcionar u...

#1432933
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I feel like westlake had my car auctioned off even after my payment was made to a place called american auction . I called to see when my car would be released and Westlake says its been released but american auction says they didn't send them anything so frustrated...
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Anonymous
Joyce DeAngelo

They did the same thing to me however I was not delinquent on any payments. Long story short 1 month ago after I paid 756.00 to get it out they wiped my name off of the regist...

Anonymous
Anonymous

Sure. It's all very, very simple. It's called "Pay Your Bills On Time"! When you do that, you don't cause a repo. Isn't that amazing? If that's just a bit above your comprehen...

1.0
#1421207
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My car payment was not even due yet & they came & repossessed my car now I am trying to get it back after they made a mistake they want to take their time to give me my vehicle back do not go through this bank or credit union whatever the *** this dumb *** place is...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com at your e...

#1400419
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Missed one payment and Westlake takes the car. That morning I called paid an extremly high fee. And they still have my car and telling me it can take 48hrs to get my car back. Was in contact with them the whole time because I was sick for a month. I will not recommend...
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Anonymous
Anonymous

Come on...stomp those feet!!! You were placed with this subprime deadbeat lender because of YOUR REPUTATION of NOT paying YOUR bills on time. Here you are again, not paying yo...

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do n...

1.1
#1385379
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I have a car loan with Westlake Financial Services and last month September 20th I called to make a payment and they did not take it out until the 5th of October which really screwed up my checking account I've called them several times I've gotten hung up on I've...
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Anonymous
Anonymous

No...YOU screwed up YOUR checking account by NOT keeping records of debits and other account usage. I'll bet you don't even bother to keep a check register and you don't even ...

WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. We’d like to learn more about your specific situation. Please contact u...

1.0
#1385344
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I was charged a nsf fee because i put a stop payment on 9/13. The reason a ap payment happened is because i already paid my car note on the 9/12 so there was no reason for a payment to be taken out on the 13th so thats why i did a stop payment. An they wouldn't take it...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn ...

1.6
#1384023
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I try to make a car payment but you guys is full night was messed up still not working I pick corn all day and then you guys try and charge us extra money when we can pay it I think I should get a payment skip just because of the inconvenience on you guys you always...
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WestlakeCustomerService
WestlakeCustomerService

Hi, thank you for taking the time to leave us a review. We truly care about our customers and are working to address concerns we are made aware of. Please let us know if there...

#1374343
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Where is my financing paper with the bill., i have been checking my maol every day since i bought my suv. Still no papet work, it supposed to be due tomorrow. Call me and leave contact info ,because there is no one here to talk to and its due tomorrow on a sunday...
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WestlakeCustomerService
WestlakeCustomerService

We strive to provide quality customer service to all of our customers. We’d like to learn more about your specific situation and try to make things right. Unfortunately, we we...

#1369238
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