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Well, I must say that Westlake is much better then Roadlians! Talk about crooks! At least Westlake takes care of their customers when they make their payments on time! Since Westlake is a secondary finance source, they are use to dealing with customers that have had...
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WestlakeCustomerService
WestlakeCustomerService

On behalf of Westlake Financial Services, we wish to express our sincerest appreciation for your positive review. We strive to provide excellent customer service to all of our...

#1354836
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My car was reported lost by company what does that mean.I just got out the hospital have been in there for 3 months due to my health. Do not what is going on. No problems before now besides being late here or there. They always help so I'm not understanding whats going...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with Westlake and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so ...

3.6
I liked
  • How they help me when i needed it
I didn't like
  • How they stop getting contact with you and then just act
  • Shady business practices
  • High interest
#1342953
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Westlake Financial Services is far and away the most crooked lender I have ever encountered. Knowing they were a sub-prime lender and realizing that my situation required such a lender, I had/have no problem with the usurious interest rates they charge. It is a free...
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Anonymous
Anonymous

OH YES, ANOTHER SUBPRIME LEGAL EXPERT! This lender is the lien holder. When the car which is involved in a lien is impounded, the lien holder is notified. This is STANDARD PRO...

WestlakeCustomerService
WestlakeCustomerService

Hi. Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Providing grea...

1.0
I didn't like
  • How they lie
  • Employees have lack of knowledge
  • Customer service
#1334631
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Westlake Financial Services - I haven't talked to anyone yet.

I need to make a car payment today. Im out of the country and can't call them. I have left my number for them to call me. Im still waiting and yes i am pissed.
#1332299
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Westlake Financial Services - Verify insurance coverage

It was in spanish. I couldnt understand the menu options
#1317601
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I have never had such horrible experience dealing with any company. My alternator went out after 4 months. I went to get it fixed and noticed it was covered. Anyways when we first contacted to submit a claim it went smoothly. When it became time to pay, they began to...
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Anonymous
Anonymous

We would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn more...

1.0
#1312027
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Westlake Financial Services - Prosess mech lein

Spanish not ENGLISH {{Redacted}} HHHH DA?MMMMM YOUUU
#1294757
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Westlake Financial Services - Lien release

All in Spanish. I speak English
#1283339
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DO not and i REPEAT DO NOT do any kind of business with these people- especially a broad named leslie - total scam - BE AWARE - totally scammed my credit and screwed me over 100% - would not admit the dealership they work with and i could not get my tags - littlerly...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so that w...

#1282858
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Contact Westlake Financial Services

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States
Phone:
(888) 739-9192
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Westlake Financial Services Products and Services

I don’t see my car outside my house. I was going to at via phone $917.39 today but the system says I could not pay, why? Please call me soonest. Thanks Jocel Alcedo
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Anonymous
Anonymous

Hello, thank you for bringing this situation to our attention. Providing great customer service is our main goal. Please contact us at your earliest convenience at CustomerExp...

4.0
#1278851
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