Westlake Financial Services
Westlake Financial Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Westlake Financial Services has a 1.5 star rating based on 142 reviews; consumers are mostly dissatisfied. 30% would likely recommend. Rating distribution shows high unfavorable feedback and users urge improvement in customer service.
Key Takeaways for Future Customers
- Expect many negative Westlake Financial Services reviews and frequent difficulty reaching a live agent.
- Be prepared to dispute billing, refunds, title and lien issues if they arise.
- Auto loan terms and high fees may be problematic; document all calls and promises.
Negative Feedback / Risk Areas
- Poor customer service and unreachable phone support.
- Allegations of wrongful repossession and title or lien handling failures.
- Complaints about billing, extra fees, refund delays and warranty denials.
Positive Feedback
Some customers report successful auto loans and occasional helpful agents handling extensions or special circumstances.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Westlake Financial Services has a 1.5 star rating based on 142 reviews; consumers are mostly dissatisfied. 30% would likely recommend. Rating distribution shows high unfavorable feedback and users urge improvement in customer service.
Key Takeaways for Future Customers
- Expect many negative Westlake Financial Services reviews and frequent difficulty reaching a live agent.
- Be prepared to dispute billing, refunds, title and lien issues if they arise.
- Auto loan terms and high fees may be problematic; document all calls and promises.
Negative Feedback / Risk Areas
- Poor customer service and unreachable phone support.
- Allegations of wrongful repossession and title or lien handling failures.
- Complaints about billing, extra fees, refund delays and warranty denials.
Positive Feedback
Some customers report successful auto loans and occasional helpful agents handling extensions or special circumstances.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
- - Westlake repossessed my car with no legal right; I had a clean title and credit union financing.
- - Their customer service was hostile when I asked for help.
I repost this review annually to warn consumers about Westlake Financial Services. Although my incident occurred in 2019, it highlights a level of incompetence and negligence that everyone should be aware of.
The Short Version: Westlake repossessed my car despite having absolutely no legal right to it.
I held a clean title and was financed through a local credit union, not Westlake.
The Details: I purchased a vehicle from a dealership that held a clean title. I financed it through my own credit union and was 100% up to date on payments. Westlake had zero connection to this car or my loan. Yet, due to their atrocious record-keeping, they ordered a repossession on a car they did not own.
I woke up to find my car gone.
I called the police to report it stolen, only to be told it had been repossessed by Westlake. When I called Westlake to correct their mistake, their "customer service" was hostile and unhelpful. They refused to believe me and repeatedly hung up on me when I asked for help.
I lost a day of work and had to burn PTO to fix their mistake.
The only reason I got my car back was because a third-party repossession agent finally listened to me and my credit union, realized Westlake was in the wrong, and released the vehicle.
If you are considering using Westlake, run away. It does not matter if you have bad creditno one deserves to deal with a company this shady.
Preferred solution: Apology
User's recommendation: Run Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Payment
- - I wasn't told about the 14-day deadline.
- - They want to repossess the vehicle.
- - There was no notice that the first payment was due in 14 days.
I wasn't told that I only had 14 days to make a payment, and now they want to take the vehicle back. They have not explained to me that the first payment needed to be made within the 14 days.
I didn't get any written or oral notice that they would take the vehicle back. I'm not giving anything back until I get all my money back.
- Liars people who does not cared
Preferred solution: Full refund
User's recommendation: Don’t work with these people
Right on! You show them!
Stop making payments too.
Show them who's boss. While you're walking everywhere or riding the bus, you'll have plenty of time to thibk about how to live while they sue you and garnish your wages!
Replying to
Don't want my date changed for my billing
- - Unable to contact the company for 3 days despite trying all numbers and avenues.
- - They have been a client for 4 years.
I've been trying to get in touch with this company for 3 days every number every avenue I have been denied and I've been a client for 4 years now All of a sudden I've got 3 days in on us trying to get in touch with you this is ridiculous
User's recommendation: Keep your patience one of the hardest companies to ever get in touch with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFreaking IMPOSSIBLE to get a live phone agent !!!!!
- - Cannot reach a live person on four phone numbers.
- - Second month dealing with the same issue; I would never use them again.
No matter which of their phones you try, you cannot get a live person Four different phones listed on internet, tried each prompt, trying to get one living person, with this comp. My second month of dealing with this same issue!!
Customer service is unreliably pathetic I would never use them again under ANY circumstances
User's recommendation: Don’t use Westlake !!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get into account
Denying access to account, won't let me change password, need information at once above my account login
Me robaron mi identidad y uds.isieron crédito a mi nombre y yo no e firmado nada
- - Identity theft; I did not sign for a car financed in my name.
- - Police report filed; thief Edgar Flores Elortegui; I want my credit cleaned.
Me robaron mi identidad y ustedes financiaron un auto a mi nombre manuel rodarte velazquez les recuerdo que yo no e firmado naday ya fui al departamento de policía y se mi reporte el que me robo mi identidad se llama Edgar flores elortegui.yo quiero mi crédito limpio tomen sus precauciones. Si no es así les pido una disculpa.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor car loan
Me atendió una persona llamada Kris y en cuanto le decía que necesitaba a alguien en español me colgaba la llamada. Necesitan personas que no sean racistas para que atiendan las llamadas.
Preferred solution: Car loan
Need to speak with an agent
- - Poor service and unreachability.
- - The car is in their possession, they want monthly payments, harming credit with Lakeside Motors.
Poor customer service. They are unreachable when needed urgently.
The car is in their possession and they still expect me to pay for it on
Monthly basis.
They are collaborating with the seller of the car to mess up my credit. Pls run and don't walk when seller is Lakeside motors.
User's recommendation: Run don't walk off you're buying a car if the financing company doesn't care about the condition of the car before they finance it. It's very dangerous..
YOU messed up YOUR OWN CREDIT by YOU not paying on time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is okay
- - Nothing has happened all day and no representative has contacted me.
- - Everything is poor; cancel my service and start communicating about my phone.
Still nothing has happened i've been working on this all day. Having heard from anybody any representative, everything is poor we need to get this out. All my service, cancel it, and we need to start communicating my phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can't get a person in customer service
Can't never talked to customer service wise it was easy to get a hold of customer service maybe they can fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTruck got repoed
There no one.Party the dealers
Truck had parts falling off truck twice in 2 weeks of having the vehicle so I was not satisfied with it had all kinds of lights on the dash
User's recommendation: Beware of a used vehicle
Encinitas, California
Westlake failed to registered my car with DMV
- - Westlake loan has no reg or title.
- - There have been five months of payments; car cannot be registered or driven, and insurance is not valid.
I've got Westlake car loan and no registration. With no way to registure my car, 5 months of payments, and title not recorded the car cannot be driven legally nor is my insurance valid. Obviously a Westlake and Dealership scam co-operative.
User's recommendation: Avoid Westlake and Riverside Premium Motors
Yes sir, another high IQ deadbeatb with a documented reputation of not paying their bills on time coming here to write such a highly intelligent whine. Am I ever impressed!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerY’all suck
- - The operator system is problematic.
- - There's no option to speak with a human.
- - We can't reach support; we need to talk to people, not an automated system.
The whole operator system that y'all have sucks. I need to talk to a person, but y'all don't allow that.
Y'all need to regroup and find out what the problem is, 'cause we can't get in touch with nobody. We need to talk to people, not a *** machine.
Sure looks like a highly intelligent complainer with such a full command of the English language! Am I ever impressed!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed account information
I need a live representative! 
I do not show our account number on the agreement from AllStar Honda.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFinancing
- - I was told to find a car under 10,000 and down payment is 4,000.
- - Now I’m told I need more down on an 8,000 car.
- - Are you going to help me or not?
I don't understand what the issue is. I was told this morning to find a car for 10,000 or under.
I did, my down payment is 4,000.
Now, you guys are telling me you need more money down on an 8,000-dollar car. Are you going to help me or not?
Preferred solution: Apology
User's recommendation: Say no
Who told you that? If it was the dealer that's where you ask this question.
How much is BOGUS, FAKE, ADD-ON FEES did the dealer add to bring the amount up to past $10,000? "Dealer Fee", "Electronic Filing Fee", "Documentation Fee", "Processing Fee", "Deal Installed Options"....these are ALL FAKE FEES and the addition of any FAKE FEES tells you in no uncertain terms, HONESTY and INTEGRITY are most definitely are NOT in practice there, they cannot be trusted and you need to WALK OUT and go elsewhere>
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Providence, Rhode Island
Finance a vehicle threw them that has been broken 6 out of the 12 months I’ve had it
My car was in and out of the dealership. I bought extended warranties.
I've driven maybe 3,000 miles in total, and out of 12 months, my car has been out of service - not drivable at all. I'm being told I need an engine. I paid for extended warranties and they won't cover the costs or give me options on what to do. It's not my fault I bought a car that had the check engine light turn on after just 2 days of having it!
And it still isn't off! Now it's flashing and dead after multiple catalytic converters, O2 sensors, tune-ups, and diagnostic tests after diagnosis. A bad truck was sold to me by First Class Auto in East Providence, financed through this terrible company, West Lake Financial.
This is a place where you can't get someone on the phone to tell you one thing and have it noted in your file for the next time you call; they know nothing. Now you tell your story only to have the representative hang up on you on more than one occasion.
- Will finance you
- You will regret doing business with them
Preferred solution: Full refund
User's recommendation: Do not to business with this company save your self the *** ton of aggravation
Why are you mad at Westlake? They only provided financing. Your issue is with the car dealer and the warranty company.
About
, , , ,
Westlake Financial Services, Inc. is an American privately held company. The company is a near-prime to subprime lender. Westlake Financial Services is headquartered in Southern California. Westlake Financial Services specializes in the originating, acquisition and processing of auto retail installment contracts. The company operates through a network of new and pre-owned auto dealerships located all over the United States. Westlake Financial Services is a financial division of Hankey Automotive Group. One of the most popular products of Westlake Financial Services is Westlake Financial Buy Program.
Westlake Financial Services is one of the fastest growing companies in the auto financing industry.
Westlake Financial Services is ranked 238 out of 1157 in Loans and Mortgages category
USA
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Anybody crying and whining about "predatory lender" trash is typically a serial deadbeat who just can't stand the lender REQUIRES and the serial deadbeat AGREED to make on time payments and they just can't stand the consequences THEY CAUSED by being a serial deadbeat!
Clearly you don’t have reading comprehension because if you did you would see the deadbeat company you work for had no legal right to the car. They did not have a lien on the car.
The car was financed through a local credit union and not your trash company.
Your customer service is even more trash. The only reason I got my car back without having to sue your trash company was because the repo company you used realized their mistake and gave me my car back and forced your trash company to realize their mistake.