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My car payment was not even due yet & they came & repossessed my car now I am trying to get it back after they made a mistake they want to take their time to give me my vehicle back do not go through this bank or credit union whatever the *** this dumb *** place is...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com at your e...

#1400419
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Missed one payment and Westlake takes the car. That morning I called paid an extremly high fee. And they still have my car and telling me it can take 48hrs to get my car back. Was in contact with them the whole time because I was sick for a month. I will not recommend...
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Anonymous
Anonymous

Come on...stomp those feet!!! You were placed with this subprime deadbeat lender because of YOUR REPUTATION of NOT paying YOUR bills on time. Here you are again, not paying yo...

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do n...

1.1
#1385379
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I have a car loan with Westlake Financial Services and last month September 20th I called to make a payment and they did not take it out until the 5th of October which really screwed up my checking account I've called them several times I've gotten hung up on I've...
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WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. We’d like to learn more about your specific situation. Please contact u...

1.0
#1385344
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I was charged a nsf fee because i put a stop payment on 9/13. The reason a ap payment happened is because i already paid my car note on the 9/12 so there was no reason for a payment to be taken out on the 13th so thats why i did a stop payment. An they wouldn't take it...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn ...

1.6
#1384023
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I try to make a car payment but you guys is full night was messed up still not working I pick corn all day and then you guys try and charge us extra money when we can pay it I think I should get a payment skip just because of the inconvenience on you guys you always...
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WestlakeCustomerService
WestlakeCustomerService

Hi, thank you for taking the time to leave us a review. We truly care about our customers and are working to address concerns we are made aware of. Please let us know if there...

#1374343
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Where is my financing paper with the bill., i have been checking my maol every day since i bought my suv. Still no papet work, it supposed to be due tomorrow. Call me and leave contact info ,because there is no one here to talk to and its due tomorrow on a sunday...
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WestlakeCustomerService
WestlakeCustomerService

We strive to provide quality customer service to all of our customers. We’d like to learn more about your specific situation and try to make things right. Unfortunately, we we...

#1369238
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I took my car 7 times to the dealership and i just make my first payment for the car and im still having car issues , i will be returning the car tomorow and i do not want to keep ot anymore.
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Anonymous
Anonymous

Yep, you'll show them!!! Guess what Einstein, this is a VOLUNTARY REPO. The lender will no doubt sue you for the contracted amount. This is a problem between YOU and the deale...

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do n...

1.7
#1367049
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In 2012, I purchased a vehicle. Westlake financial was the financing company that the dealer went through. They tried to take my truck since the first payment. I was told that I would receive a payment book in the mail and then my first payment would be due. Westlake...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn ...

1.4
#1366039
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Westlake Financial Services - About payment

It was completely in Spanish I need English
#1361956
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My account was transferred from honor fiance to these people and honestly it is the ABSOLUTE WORST customer service that I have ever had to deal with in my life for the last 2 weeks I have made many attempts make my payment but no luck tried online and over the phone...
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WestlakeCustomerService
WestlakeCustomerService

Hi. We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. Please contact us at your earliest convenience at CustomerExperienc...

1.0
I didn't like
  • Extremely poor customer service
  • Making a payment extremely difficult
#1359364
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