Westlake Financial Services

My car was in and out of the dealership. I bought extended warranties.

I've driven maybe 3,000 miles in total, and out of 12 months, my car has been out of service - not drivable at all. I'm being told I need an engine. I paid for extended warranties and they won't cover the costs or give me options on what to do. It's not my fault I bought a car that had the check engine light turn on after just 2 days of having it!

And it still isn't off! Now it's flashing and dead after multiple catalytic converters, O2 sensors, tune-ups, and diagnostic tests after diagnosis. A bad truck was sold to me by First Class Auto in East Providence, financed through this terrible company, West Lake Financial.

This is a place where you can't get someone on the phone to tell you one thing and have it noted in your file for the next time you call; they know nothing. Now you tell your story only to have the representative hang up on you on more than one occasion.

This worst loan company in the world to get a loan, call Westlake on yesterday, to get the amount for my vehicle been repo, the employee agreement that would 2500 dollar to get my release and it includes all the fees, I advise employee that, I would call back today or tomorrow which call I the next day and got a different Rep, I advise her/him to have the Rep I was dealing with to go they are finish with call never got a call back, so when I call back, I explained to the Rep what was advise of me to do, and the Rep agreed that I would pay the 2500 to get my car release and it include all the fees and I said ok cool, but Rep didn't advise me when call back the next day other fees, he advise me that the fees are included in the 2500, so I spoke with a supervisor, who listen to the call and did fact advise me his employee did in fact advise those fees are included in the 2500, the said we can setup a payment plan where I would pay 300 dollar a month for the next 5 months and they would send me my title, so the supervisor didn't want honor what his employee said to at all and there is a recording on the whole conversation between me and his employee on yesterday, now my family of six is without transportation because the supervisor didn't want to honor what his employee advise me of, I advise the supervisor didn't work for your company at all and I advise the supervisor that his employee should have got a approval first, in phone conversation the employee didn't tell me at all that he need a approval for what he agreed on which is that I would pay the 2500 and the rest in payments and would release my title after the 5 months, the Westlake financial services has no integrity at all and didn't stand behind what they say, I had to take the down fall for what there employee to me and didn't say me to, ensure that I could get my car back, I do believe I will share this with the world a family of 6 can't get there car back base off what the employee didn't say me and the supervisor is the worst ever because he didn't even want honor what his employee advise me of, he didn't even want to try and help me at all or speak with someone him at all

I used this lending service in a pinch to buy a used car. This service lacks many of the perks to being an online lending bank, specifically for the purposes of making you pay additional fees.

Email notifications either come late, or day of to increase the chances of a late fee. Free payment options are extremely limited, other options are available through third party payments for a fee. Paying off the loan early only happens through third party payment options, for a fee. Of course you can send in a check, and by the time they cash it to pay of the loan, you guessed it, accrued interest and a fee.

Customer service is terrible.

The selection system on their call in help line is terrible. Email help is terrible, and they offer no actual help. Do you need your title number to register your car? Can only be done through a DMV for (surprise) a fee.

And through fax, no less. What year is this, 1990?

The whole experience is hand crafted to make you jump through hoops in order to rack up a few extra fees. Predatory lending at it's finest.