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Update by user Mar 30, 2014

hi everyone please email me your name and number and situation directly to clarionla@aol.com we have gathered a great deal of information to move forward with a lawsuit. thanks

Original review posted by user Oct 19, 2011

I am filing a class action lawsuit against westlake financial, the hankey group, wilshire...
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101 comments
Anonymous
#1480114

This is a corrupt company Westlake Financial.

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Review
#269090 Review #269090 is a subjective opinion of poster.
Loss
$10

Westlake Financial Services - Westlake will not process lien release

1.0
Details
I paid off my car on August 22nd of and as of today October 16th Westlake has not even sent me a lien release and has not sent my title. I have spoken with customer service several times. They are scan artists DO NOT FINANCE WITH THEM. I fear I will never receive my title.
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Review
#1682081 Review #1682081 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Theft
Reason of review
Theft- Paid off car and they refuse to remove lien
Loss
$5000
Preferred solution
Let the company propose a solution

Westlake Financial Services in Miami, Florida - Terrible customer services

1.8
Details
The people who work at night are rude people and without the courage to help. The impression I have of Westlake financial Service customer service, is that they are always on the defensive and never have a position of customer support, until the representative cut my call. They are not friendly and asked to speak with a supervisor and there is no supervisor operating at night, at least that was what the representative told me
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Review
#1677172 Review #1677172 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$100
Preferred solution
Let the company propose a solution

Westlake Financial Services in Saint Paul, Minnesota - To stop automatic payments

I am very pissed. I was told i could not get a refund on my payment and that my payment that was set up for the 7th was canceled by Reah and now when i have no money in my account i got an email that it was taken today. I do not have the money because i was told it was canceled.
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Review
#1674477 Review #1674477 is a subjective opinion of poster.

Westlake Financial Services - Compinsation for lost property

1.0
Details
Still noncompliante , argumentative , frauds. Stolen vehicle an completely destroying my credit. Significant financial damage.
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Review
#1673575 Review #1673575 is a subjective opinion of poster.
Cons
  • Fraudulent company
  • Deceitful
  • Horrible customer service
Reason of review
False accounting
Loss
$12
Preferred solution
Financial compinsation for fraudulent activities, illegal repossession an sale of property. False documents an fix all 3 credit reports due to false reporting.
Tags
  • collection tactics
  • Auto Financils Sucks
  • Westlake Buyout

Westlake Financial Services in Orlando, Florida - Surrender

3.3
Details
I’m paying for a truck I do not drive and haven’t drove in like 3-4 months so I would like to surrender my vehicle it’s been with the dealership ( TRAX1 Auto Sales
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Review
#1672421 Review #1672421 is a subjective opinion of poster.
1.0
Details
This all happened between the 25th and 26th of September 2019 You did not have custody of the title of the car when you towed it and had no right to take it. If your company had done due diligence to check on the title you would have found that out. I bought my car...
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Review
#1670827 Review #1670827 is a subjective opinion of poster.
Cons
  • Cutomer service
  • Lack of record keeping
Reason of review
Poor customer service
Preferred solution
They already have been contacted
Tags
  • Theft
  • Poor Customer Care
  • Incorrect records
I would like to surrender the dodge 4 door 2014 Motor vehicle to get the impounded fee Waived.So that I can hear what Westlake Financial Service is willing to do for a Disabled Driver who car is not functioning due to engine failure as the Customer Miss Judy...
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Review
#1670210 Review #1670210 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution

Westlake Financial Services in Glendale, Arizona - Mal servicio

A mi esposo le quito la troka la policia la finaciera la recogio le dijeron que ellos la tenian ya tienen mas de un mes con ella no se la quieren entregar el llama y le cuelgan otros le hacen creer que ya puede ir a un lugar a levantarla pero que pague el pago la multa para sacarla y aun asi el llama lo transfieren con difererentes personas parece como si se burlaran de las personas sean mas serios o esque se trata de quitarles el dinero a las personas. El esta al dia con los pagos que feo que se burlen asi .
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1 comment
WestlakeCustomerService
#1755734

Gracias por compartir sus comentarios con Westlake Financial. Nos tomamos en serio todas las preocupaciones de nuestros clientes.

Le pedimos disculpas por la experiencia negativa que su esposo tuvo con nuestra empresa. Póngase en contacto con nosotros en WestlakeCustomerCare@Westlakefinancial.com para que podamos ayudarlos más.

Review
#1663767 Review #1663767 is a subjective opinion of poster.
Pros
  • I dont
  • How they help me when i needed it
Cons
  • Horrible customer service
Reason of review
Bad quality
Tags
  • Westlake Sucks

Westlake Financial Services - Ineffective people

1.0
Details
See my post under comments by anonymous.
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Review
#1661376 Review #1661376 is a subjective opinion of poster.
Cons
  • Loan
Reason of review
Poor customer service
Tags
  • False Reporting
  • Fraud Activities

Contact Westlake Financial Services Customer Service

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States
Phone:
(888) 739-9192
All Westlake Financial Services Contacts
1.0
Details
This is by far the most unprofessional company I have ever dealt with. Our first payment was late because we set up direct withdrawal and they set it up for two days after our payment was due. I tried to get it fixed and every time I asked to set it up with a different...
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1 comment
WestlakeCustomerService
#1752960

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously.

We apologize for the negative experience you had with our company. Please contact us at WestlakeCustomerCare@Westlakefinancial.com so that we may further assist you.

Review
#1658577 Review #1658577 is a subjective opinion of poster.