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I explain that they put a late date on my credit report,he told me since im not a active costumer even thooght i pay my loan ahead of time with all fee je said he cant help me.

Product or Service Mentioned: Westlake Financial Services Auto Loan.

Reason of review: Problems with payment.

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WestlakeCustomerService
#1436291

Hi. Thank you for bringing this situation to our attention.

First and foremost, we would like to apologize for the negative customer experience you encountered. Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com