Not resolved
1 comment

I bought my car brand new in 2014 never have I missed a payment nor been late,here it is Feb.2018 I am 2days late its Sunday and your blowing up my phone all day.I could see if I was a month behind or so,I go to call them back and only to find out they are closed.

Product or Service Mentioned: Westlake Financial Services Auto Loan.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
WCCCustomerService
#1430680

Hi. Thank you for bringing this situation to our attention.

First and foremost, we would like to apologize for the negative customer experience you encountered. Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com.