Atascadero, California
Not resolved
2 comments

This place is rediculous need an extension due to my husbands father passing away and it’s been 2 damn weeks and can’t get a straight answer out of them! My husband hates talking on the phone so he has given them permission to speak with me 50 times or so and today I get told that he has to give permission the day of me speaking to them every time I speak to them!

I have never heard of such a rediculous request in my life

Then they won’t give me any information I just wanna know if the damn extension went thru ! I can tell u this they show up to repo and I’ll sue

Product or Service Mentioned: Westlake Financial Services Auto Loan.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Westlake Financial Services Pros: Gave me an auto loan.

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AutomaticAdeliePenguin
#1732222

They arnt sorry

WestlakeCustomerService
#1728619

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously.

We apologize for the negative experience you and your husband have had with our company. Please have your husband contact us at WestlakeCustomerCare@Westlakefinancial.com so that we may further assist you.