Westlake Financial Services Phone Numbers and Emails

Toll-Free Number:

  • (888) 739-9192
    For Customers with Westlake Loans
Send Message

Customer Service:

  • (844) 358-0660
    Benefits for Military Personnel
  • (888) 893-7937
    For Dealers
  • (866) 619-2524
    Insurance Department
  • (866) 619-2521
    Verification Department
  • (323) 692-8800

Headquarters:

  • (800) 641-6700

Westlake Financial Services Emails:

Accounting/ Billing
Credit Dispute
Customer Service
Benefits for Military Personnel
Investors/ Franchising
Media
wfscustomerservice@westlakefinancial.com
Title Concern
ccpa@westlakefinancial.com
CCPA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(888) 739-9192
For Customers with Westlake Loans
Total calls: 1 511 Issues resolved: 96 Last call: Mar 18, 2024

What Are Westlake Financial Services Customer Support Working Hours?

Westlake Financial Services' customer support working hours are typically Monday through Friday, from 5:00 AM to 9:00 PM PT. On Saturday and Sunday, the Westlake Financial Customer Service hours are between 5 AM to 2 PM PT. These hours are subject to change, so check their official website or contact their customer support directly for the most up-to-date information regarding their working hours.

What Is the Westlake Financial Phone Number?

Westlake Financial has different phone numbers depending on their customers’ needs. To make payments, and for customer service dial 1-888-739-9192. The Westlake Financial customer service is available from Monday to Friday between 5 AM to 9 PM PST, and on Saturday and Sunday, from 5 AM to 2 PM PST.

Can I Send A Fax to Westlake Financial Customer Services?

The Westlake Financial customer service fax number is 1-888-739-9192. You can send faxes to Westlake Financials, with your questions at the given number. However, the response to your fax inquiries might not be fast. Therefore, for quick responses, directly call a Westlake Financial customer support representative.

PissedConsumer Club

Contact Information

Westlake Financial Services Website:

Westlake Financial Services Help Center:

Corporate Office Address:

Westlake Services, LLC
4751 Wilshire Blvd., Ste 100
Los Angeles, California 90010
United States

Other Info (opening hours):

Customer Service Hours (PST):

Monday - Friday: 9:00am - 9:00pm

Saturday: 10:00am - 7:00pm


Mailing Address:

Westlake Customer Care

P.O. Box 76809

Los Angeles, CA 90054-0809

More contact details

Westlake Financial Services Customer Service Reviews

1.3 / 5
Bad
Steven R Umm
Illegial Repo.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Posting this review just because I want to bring attention to how shady they are. This all happened in 2019 and I posted the review then but still think Westlake finical services is a scam company and needs to be investigated.
Due to Westlakes poor record management the repoed my car.

I had a car that I purchased earlier that year from a used car dealership in different state from Westlake. The car dealership had a clean title to the car. Want to emphasize that they had a clean title to the car. Meaning Westlake had no authority to reposes my car.

That didn't stop them.
I financed my car through a local credit union that has no connection to westlake. I was up to date on my car payments. They had not sold the car loan to west state.
That day I walked out to go to go to a friends house and found my car missing. I called the police to report it stolen only to find out it was stolen.

I had to wait until the next day to try and sort the issue out. After visiting with my credit union I found that they did not know what had happened. I contacted the repo company let me know that Westlake had repoed the car. I tried calling westlake multiple times but the subprime customer service didn't believe me and kept hanging up.

The only way I even had this resolved was through contacting the 3rd party company used to initiate the repo. That lady believed me after talking with my credit union as well. She contacted westlake and got the car released back to me. I missed an entire day of work and had to burn PTO.

Horrible company.

I don't care if you have bad credit. Run away from companies like this.

Read full review
joe s Abf
Warranty is garbage

Where do I begin with how detestable and ungodly awful this company is through Westlake. So my shady dealer pushed this *** warranty on me and, since I had issues with beamers (fun to drive by terrible to own) in the past, I signed up for this expensive crap.

One, customer service is outsourced immigrants and rude af. Two, they refused to cover anything even though it relates to power train and axel issues. Worse yet, they left me on the hook with a costly diagnostic of $181 that they refuse to reimburse.

I have since cancelled this trash warranty and will be reporting them to consumer affairs. Run far away!

Read full review
Fredonia Ucp
Awful company
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

terrible financial institution run by a bunch of illegal immigrant in California, customer service is one of the worst. No awful employee should have consumer personal information.

Read full review
Lucille F Arb
Get an extension on my car loan
stars-rating stars-rating stars-rating stars-rating stars-rating
3.8

The customer service department was extremely helpful. They made things very easy.

My husband passed away so the funeral is extremely expensive, so I asked for one month extension for my august car payment.

I am going through a difficult time financially and they truly understood my situation.
They were very helpful. Thank you

Read full review

How Good is Westlake Financial Services's Customer Service?

Sharea Tur
Sharea Tur
Feels Neutral | Dec 29, 2023

it was ok

Read full quote
Rebecca Qaa
Rebecca Qaa
Feels Disappointed | Dec 14, 2023

I’m Very Disappointed in this company way of communicating

Read full quote
Beatrice P Nbt
Beatrice P Nbt
Feels Satisfied | Nov 07, 2023

The customer service representative knew her job well and she was of great help.

Read full quote
Angel E Uhb
Angel E Uhb
Feels Disappointed | Nov 04, 2023

las dos primeras mujeres fueron muy tajantas y casi no me esplicaron muy bien como que todo lo hacian muy rfapido y los dos ultimos muy amables les pondria un 9

Read full quote
Suhana Xju
Suhana Xju
Feels Satisfied | Oct 20, 2023

I called to pay my bill. Unfortunately,I had only the exact amount of the bill.It was in my PayPal account. But ,since I wasn't using my bank debit card nor my checking account, there would be a 5 dollar sir charge. Hence I didn't pay my bill ,yet.

Read full quote
Ellis S Kwn
Ellis S Kwn
Feels Disappointed | Jul 21, 2023

Good people to talk to

Read full quote

Summary of Westlake Financial Services Customer Service Calls

2K TOTAL
CALLS
02:58 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Westlake Financial Services?

Payments and Charges Question:

  • “Changes in payment”
  • “Payment”
  • “Make a payment”

Product/ Service Question:

  • “Warranty”
  • “Auto loan68”
  • “Car loan”

Request for Information Question:

  • “Need to speak to somebody about auto loan that”
  • “About my Bill”
  • “Question on account”

Account Question:

  • “Need to set up login”
  • “Account”
  • “Trouble with account”

Employment Question:

  • “Payoff”
  • “Payoff info”
  • “I'm trying to pay off my car right from the beginning instead I have to pay every month end no bady helping”

Staff Question:

  • “Customer Service”

Shipping and Delivery Question:

  • “Talk to someone so I can get the title to my vehicle”
  • “Llamo porque la tarjeta digital que me enviaron no sirve”
  • “Waiting to receive my Welcome package”

Activation/ Cancellation Question:

  • “Cancel payment”

Website/ Application Question:

  • “I was never angry!! wrong website”
  • “Application for credit card”
  • “Your website and phone number are not working properly I need to make a payment”

Return/ Replace Question:

  • “Returning a call”
  • “Change”
  • “Change my name on my car”

Refund Question:

  • “Refund”

Cards Question:

  • “About credit card”

Other Question:

  • “Para restablecer mi app”
  • “Sobre el pago de un auto”
  • “Inquire”

About

Related Companies

Hankey Group, Wilshire Credit, North Hollywood Toyota, Midway Car Rental, Midway Auto Group

Summary

Westlake Financial Services, Inc. is an American privately held company. The company is a near-prime to subprime lender. Westlake Financial Services is headquartered in Southern California. Westlake Financial Services specializes in the originating, acquisition and processing of auto retail installment contracts. The company operates through a network of new and pre-owned auto dealerships located all over the United States. Westlake Financial Services is a financial division of Hankey Automotive Group. One of the most popular products of Westlake Financial Services is Westlake Financial Buy Program.

Westlake Financial Services is one of the fastest growing companies in the auto financing industry.

Westlake Financial Services reviews and complaints

Westlake Financial Services is ranked 256 out of 1015 in Loans and Mortgages category

Area Served

USA

Payment Methods

VISA

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