Contact Westlake Financial Services Customer Service
How to Reach a Person at Westlake Financial Services
Verified Contact Information
Toll-Free Number:
-
1-888-739-9192For Customers with Westlake Loans
Customer Service:
-
1-844-358-0660Benefits for Military Personnel
-
1-888-893-7937For Dealers
-
1-866-619-2524Insurance Department
Westlake Financial Services Emails:
Accounting/ Billing
Credit Dispute
Customer Service
Benefits for Military Personnel, Title Concern
Investors/ Franchising
Westlake Financial Services Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Westlake Financial Services Phone Number
1 (888) 739-9192
Average Hold Time
00:02:52
Average Calls duration
3 minutes
Most Popular Westlake Financial Services Email Address
WestlakeCustomerCare@westlakefinancial.com
Westlake Financial Services Live Agent Availability
2% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
Call Volume by Day
View full overview ›
Westlake Financial Services Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Westlake Financial Services Phone Number | 1 (888) 739-9192 |
| Average Hold Time | 00:02:52 |
| Average Calls duration | 3 minutes |
| Most Popular Westlake Financial Services Email Address | WestlakeCustomerCare@westlakefinancial.com |
| Westlake Financial Services Live Agent Availability | 2% of callers successfully reach a real person |
| Issue Resolution Rate | Low (21% reported full resolution) |
| Westlake Financial Services Customer Service Rating | 4.1 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 92% phone, 8% email |
| Common Reasons for Contact | Request for information, product/ service, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Westlake Financial Services | First and last name, social security number or phone number |
Call Volume by Day
Contact Information
Westlake Financial Services Website:
Westlake Financial Services Help Center:
Corporate Office Address:
Westlake Services, LLC
4751 Wilshire Blvd., Ste 100
Los Angeles,
California
90010
United States
Other Info (opening hours):
Customer Service Hours (PST):
Monday - Friday: 9:00am - 9:00pm
Saturday: 10:00am - 7:00pm
Mailing Address:
Westlake Customer Care
P.O. Box 76809
Los Angeles, CA 90054-0809
Summary of Westlake Financial Services Customer Service Calls
2.5K
TOTAL
CALLS
CALLS
03:01
AVG CALL
DURATION
DURATION
21%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Westlake Financial Services?
Payments and Charges Question:
- “Line of credit”
- “Payment”
- “Wanting to let them know that we r aware Dad that our payment is due but his work has been slow but we plan on making two payments when his SSI check comes in”
Request for Information Question:
- “Information on a vehicle”
- “Speak to a rep”
- “Want to know when my first payment is due”
Product/ Service Question:
- “Loan”
- “Auto loan”
- “Want to acquire what my total loan balance was”
Account Question:
- “Can't get into account”
- “My account number”
- “My account is locked”
Employment Question:
- “Pay off my loan”
- “Payoff letter”
- “For employment verification”
Staff Question:
- “Speak to customer service”
- “You are giving bad customers service and wrong field back from your staff”
- “Customer Service”
Return/ Replace Question:
- “Don't want my gate changed for my billing”
- “Change muy address”
- “Change due date”
Shipping and Delivery Question:
- “Vehicle was paid off and I have not received my balance due for overpayments.”
- “Talk to someone so I can get the title to my vehicle”
- “Llamo porque la tarjeta digital que me enviaron no sirve”
Activation/ Cancellation Question:
- “Necesito cancelar un pago automático”
- “Cancel auto payments”
- “Cancel payment”
Website/ Application Question:
- “I was never angry!! wrong website”
- “Application for credit card”
- “Your website and phone number are not working properly I need to make a payment”
Refund Question:
- “Refund”
Cards Question:
- “New card number”
- “About credit card”
Other Question:
- “Servicio al cliente”
- “Hacer pago”
- “I have axident which my car”
Compare Westlake Financial Services Customer Service To
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Westlake Financial Services