Contact Information

Westlake Financial Services Phone Numbers

Toll-Free Number:

  • (888) 739-9192

Customer Service:

  • (888) 739-9192
  • (888) 893-7937

Insurance Department:

  • (866) 619-2524
  • (800) 641-6700
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Westlake Financial Services Chat:

Westlake Financial Services Email:

Corporate Office Address:

Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States

Other Info:

Customer Care

Westlake Customer Care
P.O. Box 76809
Los Angeles, CA 90054-0809

Help in Social Networks:

Summary of Westlake Financial Services Customer Service Calls

394 TOTAL
CALLS
54% SUCCESSFUL
CONNECTIONS
02:51 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Westlake Financial Services to Ask about:

Payments and Charges Question:

  • “Make payments”
  • “Payment”
  • “My car payment”

Request for Information Question:

  • “Inquiry”
  • “Question on account”
  • “Auto loan inquiry”

Account Question:

  • “Trouble with account”
  • “You did a illegal withdrawal from my account”
  • “Need to ask about my account”

Product/ Service Question:

  • “Update insurance”
  • “Verify insurance coverage”
  • “Discuss gap insurance claim”

Cards Question:

  • “About credit card”
  • “I can’t pay my loan the app is not accepting my card”

Activation/ Cancellation Question:

  • “Cancel payment”

Staff Question:

  • “Customer Service”

Other Question:

  • “Possible refinance”
  • “My new loan due date”
  • “Serious default”

Westlake Financial Services Rating Stats

1.3 out of 5 stars
based on 125 reviews
See all 511 reviews

Rating trend

About

Westlake Financial Services Terms of Service
Welcome to Westlake's website of ("Company", Website or www.westlakefinancial.com). Website provide the Company website www.westlakefinancial.com, including the MyAccount portal (the "Website") as a service to The Customer By using the Website provided The Company The User agree to these Terms of Use. The User of Website should read these Terms of Use carefully and print them for future reference. Please read the Terms of Use carefully before The User start to use the Website. If The Customer do not want to agree to these Terms of Use or the Privacy Policy, The Client must not access or use the Website. This Website is offered and available to users who are 18 years of age or older. By using this Website, The User represent and warrant that The Client are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If The Client of Westlake Financial Services do not meet all of these requirements, The User of company services must not access or use the Website.
Westlake Financial Services Privacy Policy
Westlake Services, LLC d/b/a Westlake Financial Services ("Westlake") is committed to respecting the individual rights of Company's customers. www.westlakefinancial.com are providing this privacy notice to inform The Client of Westlake Financial Services's' privacy and security practices regarding Company's relationship with The User This section describes Westlake's practices regarding information www.westlakefinancial.com receive about The User of Website during visits to this web site. The amount and type of information www.westlakefinancial.com receive depends on how The User use this site. Please take a few minutes to read this supplement to Westlake Financial Services's' Privacy Policy so The User may understand how The Customer's personal information is used and the measures The Company take to protect The Client's personal information. The User of company services can visit Westlake Financial Services's' web site to read product, investment, and company information, or use Company's on-line tools without revealing any personal information.
Top Westlake Financial Services Services

Loan, Auto Loan, Customer Care

Westlake Financial Services Pros and Cons

Pros: I dont, How they help me when i needed it, Gave me an auto loan, Paying is easy, Good service from terri boviato in compliance

Cons: Unwilling to help customers, Horrible customer service, Shady business practices, Customer service, Zero exceptions

Related Companies

Hankey Group, Wilshire Credit, Midway Group, Midway Auto Center, Nowcom

Summary

Westlake Financial Services, Inc. is an American privately held company. The company is a near-prime to subprime lender. Westlake Financial Services is headquartered in Southern California. Westlake Financial Services specializes in the originating, acquisition and processing of auto retail installment contracts. The company operates through a network of new and pre-owned auto dealerships located all over the United States. Westlake Financial Services is a financial division of Hankey Automotive Group. One of the most popular products of Westlake Financial Services is Westlake Financial Buy Program.

Westlake Financial Services is one of the fastest growing companies in the auto financing industry.

Westlake Financial Services reviews and complaints

Westlake Financial Services is ranked 323 out of 2588 in Financial Services category

Area Served

USA

Payment Methods

VISA

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Westlake Financial Services Stats

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