State: California City: Los Angeles Product: Westlake Financial Services Auto Loan Clear all filters (7 of 46 reviews match)
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1.0
Details
On the 3rd to 5th of themonth, Westlake receives the money for my car loan. It is deducted from my account at that time. Westlake does not apply it as payment to my account until after the 20th of every month, charging me a late fee. Worst customer service! Do not do...
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3 comments
Anonymous
#1751830

I have spoken to their representatives more than once. They claim they are assisting me with the process.

They do not. Quite rude and ineffective people.

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Review
#1499025 Review #1499025 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
1.0
Details
Westlake Financial Services - Taking over loans after the terms of their lawsuit ran out.
After some searching I found that Westlake had a lawsuit against them for deceptive and unlawful trade practices, including misleading consumers about the price of automobiles, concealing and misrepresenting the terms of sale and financing, and failing to inspect the...
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4 comments
Harrison1977
#1742497

Westlake financial took over my PAID IN FULL WITH PELICAN. Without any documentation or notice repossessed an sold my vehicle.

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Review
#1212367 Review #1212367 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Cons
  • Cutomer service
  • Management staff
  • Deceitful
Reason of review
Poor customer service
Preferred solution
I do not want to have any type of business relationship with this company. I did not choose this company and would never choose this company.
Tags
  • Pelican Auto
  • Westlake Buyout
1.0
Details
absolutely the worst company do not go with them!We got a loan through them and was a couple days late on the first payment they sold the contract back to the car lot we called them and told them we would pay the vehicle off they said too late they sold it back to the...
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3 comments
Anonymous
#1418345

YOU were late on your FIRST payment! That's a great way to show them how much of a serial deadbeat you are!

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Review
#1162914 Review #1162914 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Cons
  • Unwilling to help customers
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • collection tactics
  • False Reporting
1.0
Details
They told me if I could pay an additional $140.00 towards my behind $530.00 a month payment, they would take off the $300.00 late fees.I just started a job and only got one paycheck. I could only pay them $250.00 out of my pay for that check. They insisted on my...
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2 comments
WestlakeCustomerService
#1413135

Hi. Thank you for bringing this situation to our attention.

First and foremost, we would like to apologize for the negative customer experience you encountered. Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com, so that we can further assist you

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Review
#1152758 Review #1152758 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Cons
  • How they lie
Reason of review
LYERS AND RIPP OFFS
Loss
$30000
Preferred solution
Price reduction
1.0
Details
I talked to a man named James at the car lot KMC Wholesale Auto of Norman OK he Guaranteed me that he would send me home in a nice affordable family truck I saw a 2004 4 door Chevy Silverado 2wd automatic listed for 7500 that was out of my range I specifically told...
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3 comments
Anonymous
#1329681

HERE'S HOW DUMB A COMPLAINT THIS IS!!!

At the close of the deal, YOU were given a contract to sign. Anybody with half a brain READS the contract BEFORE they sign the contract!

At that point, YOU would have seen the total price of the deal and YOU could have rejected it! Oh, but not YOU! YOU didn't even both to READ the contract and just signed! Now after the fact, YOU come here to cry and wail because of YOUR FAILURE to use common sense and READ before YOU sign!

Since it's a dead giveaway you aren't very bright, you come here to blame everyone but yourself!

Am I ever impressed! No, I don't work for "them"!

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Review
#1038331 Review #1038331 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Cons
  • Whole experiance
Reason of review
Your company helped a crooked car lot *** a man over that is already trying to put my life back together the credit hit amd the bs with the truck i wish i never would have heard of your company
Loss
$2500
Preferred solution
i dont want my full 2500 but please try to help fix a wrong that put me so far under im still tryin to get back up on my feet
I took this loan to improve my credit rating.I could have just waited and paid cash for the car, but the saleswoman at the dealer said after a few payments I should see a significant increase in my score. Well, this "lender" does not bother to report to the credit...
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5 comments
Anonymous
#1295166

Westlake reported my loan after 11 months! My car was totalled and they cashed the insurance check but refused to honor my gap insurance.

They have never updated the balance I owe, I am making payments on the gap amount and I have been harassed by repo guys wanting to find a car that is smashed in a lot owned by the insurance company 3 states away!

They are a nightmare! Any positive reviews are fake!

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Review
#971212 Review #971212 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Reason of review
Poor customer service
Preferred solution
Report to the credit bureaus
1.2
Details
This finance company has got to have the WORST customer service I have ever experience in m life and I am older than dirt! My spouse financed a vehicle with them before we were married and had to use Westlake Financial due to lack of sufficient credit and it was a two...
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1 comment
WestlakeCustomerService
#1179168

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously.

We apologize for the negative experience you had with our company.

We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at

888-739-9192.

Review
#859262 Review #859262 is a subjective opinion of poster.
Service
Westlake Financial Services Auto Loan
Reason of review
Poor customer service

Contact Westlake Financial Services Customer Service

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, California 90010
United States
Phone:
(888) 739-9192
All Westlake Financial Services Contacts