State: California City: Los Angeles Product: Westlake Financial Services Auto Loan Clear all filters (0 of 40 reviews match)
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Westlake Financial Services - Taking over loans after the terms of their lawsuit ran out.
After some searching I found that Westlake had a lawsuit against them for deceptive and unlawful trade practices, including misleading consumers about the price of automobiles, concealing and misrepresenting the terms of sale and financing, and failing to inspect the...
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Anonymous
Cynthia5

These comments made back to the consumer must be auto generated. This Westlake Financial Services company needs to be fined yet again for their corrupt business.

Anonymous
My loan was stolen

I to am in the same boat. I do not want to use this company for my loan. I was not informed of this change in order to find another company to take my loan to. I called to mak...

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • Shady business practices
  • Management staff
  • Cutomer service
#1212367
Reply to reviews
absolutely the worst company do not go with them!We got a loan through them and was a couple days late on the first payment they sold the contract back to the car lot we called them and told them we would pay the vehicle off they said too late they sold it back to the...
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Anonymous
Anonymous

YOU were late on your FIRST payment! That's a great way to show them how much of a serial deadbeat you are!

WestlakeCustomerService
WestlakeCustomerService

We’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at CustomerExperience@westlakefinancial.com so that w...

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • Unwilling to help customers
#1162914
Reply to reviews
They told me if I could pay an additional $140.00 towards my behind $530.00 a month payment, they would take off the $300.00 late fees.I just started a job and only got one paycheck. I could only pay them $250.00 out of my pay for that check. They insisted on my...
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WestlakeCustomerService
WestlakeCustomerService

Hi. Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Providing grea...

Anonymous
Anonymous

"Lyers" right? How does one "barrow" money? Let's take a look at something, shall we? YOU signed a contract. Within that contract, YOU agreed to make payments on or befor...

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • How they lie
#1152758
Reply to reviews
I talked to a man named James at the car lot KMC Wholesale Auto of Norman OK he Guaranteed me that he would send me home in a nice affordable family truck I saw a 2004 4 door Chevy Silverado 2wd automatic listed for 7500 that was out of my range I specifically told...
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Anonymous
Anonymous

HERE'S HOW DUMB A COMPLAINT THIS IS!!!At the close of the deal, YOU were given a contract to sign. Anybody with half a brain READS the contract BEFORE they sign the contract!...

Anonymous
Anonymous

Westlake comment is a copy paste comment in every comment they make. Maybe you should actually better your customer service.

1.0
Product
Westlake Financial Services Auto Loan
I didn't like
  • Whole experiance
#1038331
Reply to reviews
I took this loan to improve my credit rating.I could have just waited and paid cash for the car, but the saleswoman at the dealer said after a few payments I should see a significant increase in my score. Well, this "lender" does not bother to report to the credit...
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Anonymous
Anonymous

Westlake reported my loan after 11 months! My car was totalled and they cashed the insurance check but refused to honor my gap insurance. They have never updated the balance...

Anonymous
Anonymous

Westlake financial did contact me and assured that they will be reporting to the bureaus. I will update if this indeed does happen.

Product
Westlake Financial Services Auto Loan
#971212
Reply to reviews
This finance company has got to have the WORST customer service I have ever experience in m life and I am older than dirt! My spouse financed a vehicle with them before we were married and had to use Westlake Financial due to lack of sufficient credit and it was a two...
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.2
Product
Westlake Financial Services Auto Loan
#859262
Reply to reviews