Westlake Financial Services
Reviews and Complaints
WestLake Financial Services - Auto Loan Review from Bonita Springs, Florida
After only being less than a month behind on my truck payment and having a loan with them for two years. My truck just got repoed in the middle of the night.
So instead of my 257 x 2 payment I would have made. I now owe over $1,300 plus I can't get my truck for another 24-48 hours after paying all this money. I have never in my life heard of a company repoing a vehicle for one late payment. They do it for the money.
They do not care about their customers. Never will I get financed though this company again
WestLake Financial Services - Customer Care Review from Spring Valley, Texas
I had bought a car from jd buyrider. They sold the note to westlake financial.
My car is still under a 2 year warranty with jdbuyridrer but they won't honor it. Westlake won't return our calls as to whether they will honor it.
No one will answer or question. Isn't illegal to not honor a warranty?
WestLake Financial Services - Auto Loan Review from Owings Mills, Maryland
Westlake Financial Customer Care Review from Bellevue, Washington
Car paid off, but won't release title.. Says I owe over $2,000 in late fees
I was told my car pay off was August of 2016... I paid my last payment in August of 2016....
I never received my title.... I received a call from Westlake in September of 2017 saying I owed a charge off $2,000. When I asked how was that possible they told me from deferred payments and late fees....I thought my late fees were tacked on to my next months payment!!!.. Who wait til the end to charge you late fees???.....
Why was I contacted a year later for this?.. I asked them for a letter in writing. They sent it. On the letter it said I could call to make suitable arrangements...
When I tried to do so, I was told that I had to pay the balance in full.....
So now I'm getting contradicting information... This is ridiculous...I'm looking into contacting an attorney
- Lies lies lies
- Customer service and billing practices
- Unwilling to help customers
LIED WHILE BEING RECORDED (WITH CONSENT)
ONLY WANTED TO BORROW $2,000.00 THE LOAN REPRESENTATIVE TRIED TO STEER ME INTO BORROWING $2,510 AT 108% APR. IT SOUNDED A LITTLE DECEITFUL TO ME.
I TOLD HER THAT THIS CALL IS BEING RECORDED AND SHE CONSENTED. THEN FURTHER STATED THAT THE STATE OF CALIFORNIA BY LAW REQUIRES THAT IT IS MANDATORY THAT ALL TITLE LOANS START AT A MINIMUM OF $2,610. SO THE OPTION OF GETTING ANYTHING LOWER IS NOT AN OPTION. SHE FURTHER ASSURED ME THAT I CAN CHECK GOOGLE TO VERIFY HER CLAIMS.
AFTER CAREFUL CONSIDERATION, I DECLINED TO TAKE THE LOAN AND QUICKLY DISCOVERED THAT SHE LIED.
THE STATE LAW DOES NOT LIMIT INTEREST RATES ON TITLELOANS OF $2500 OR MORE.
I CALLED HER BACK SHE HUNG UP THE PHONE IN MY FACE. YOU KNOW THE DEAL
Preferred solution: Let the company propose a solution
WestLake Financial Services - Auto Loan Review from Mesa, Arizona
I have tried to make payments for my truck. westlake financial staff have refused to take payments BY ANY MEANS...My mom gave them a check over the phone for the truck payment.
From that day forward every day my mom said Donna the check has not cleared the bank and west lake never took the money from the bank. after a week of my mom telling me daily. I got a notice saying westlake was charging me 25 dollars for an innsificent fund in the bank. i called west lake and staff said the check bounced.
my mom went down to bank of america and staff at the bank said westlake is lying to you, the company never even procced the check for it to clear. This company is Fraudulent and cant be trusted. Westlake staff said they imputed the check in wrong after all of the hassle of making my mom drive to the bank to money gram which they refused a money gram and western union payment as well.
its like they do it on purpose just to take your vehical from you. This company refuses to take payments and is now demanding the total balance due...
Nothing Ever Review
Westlake Financial Auto Loan Review from Detroit, Michigan
Never finance through this conpany. It's best to pay a higher interst rate.
So I had ACH payments set up and they weren't coming out automatically. I didn't know June's payment didn't come out. My payment is due on the 16th of each month. July 1st they came and repoed my car.
Then shipped it to Flint for auction. Now here the 1st fell on a Friday. They're not open on the weekend and Monday was the holiday. So if they give you 3 business days to make a payment before it goes up in auction why was it in Flint Wednesday morning????
Not to mention I made the payment to get my car back and still had to wait another week to get my vehicle.
The supervisor lied and said my car wasn't released and it was.... now I'm still without my car and everyone covering for her.
CRIMINALS
Yes most of what you said is true they are not in the compassion business. I do have Experience with them I'm on my 2nd vehicle .
after paying my loan on time for 3 yrs and paid it off, I went to get 2nd vehicle.
this is where I found out they never reported anything at all for 3 yrs! Now I'm on 2nd vehicle and I'm still fighting with them to report the 1st vehicle and now its been another year 4 years they refuse to report ! I have contacted credit company's all 3 they insist it is Westlake and only Westlake that is the problem . This is rampant practice with Westlake and a great CLASS ACTION for not or refusing to do credit reporting.
FALSE ADVERTISING , BREACH OF CONTRACT ,DAMAGES in the million's or higher. By not reporting they keep in in their subprime bracket as repeat customers and that's also CRIMINAL-SEE YA IN COURT
ANYONE THAT WANTS IN EMAIL tripwiresog@***.com
- Paying is easy
- Did not provide service offered
- Being lied to
Preferred solution: Let the company propose a solution
WestLake Financial Services - Review in Financial Services category from Boynton Beach, Florida
Don't do It!
This finance company has got to have the WORST customer service I have ever experience in m life and I am older than dirt! My spouse financed a vehicle with them before we were married and had to use Westlake Financial due to lack of sufficient credit and it was a two and a half year nightmare with them.
The Interest alone was the highest that the law allows, the phone agents are "GHE-TOW!" Dozens of hidden charges, a "Balloon" payment that was not mentioned anywhere in the contract. I finally ended up getting a loan from my Credit union with a very low Interest rate and paid them off in full; and then it was a nightmare to get the pink slip.
This type of activity should be Illegal, In fact It probably is in most state. Hasta La Vista Westlake!
WestLake Financial Services - Review in Financial Services category from Bronx, New York
Review in Financial Services category from Kingman, Arizona
Auto Loan Business Review
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Oh poor baby. Guess what?
YOU caused the repo by YOU not making payment on time. Of course, in very typical, sorry deadbeat fashion, it's all their fault...right???
Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously.
We apologize for the negative experience you had with our company.
We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-****.