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I went in the wrong lane and crossed into Mexico. When i told mexican border patrol they asked for my title and took my car because it was in english. All i needed to do was notarize my passport and translate the title. Costed me 150$. I let westlake finance know. So...
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Anonymous
Anonymous

...and you never had their permission to take the car out of the country! Yes, the car is the security for the loan and yes they are going to protect their security.

WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. Wed like to learn ...

1.0
#1091475
Reply to reviews
I finally got my truck back even though the said were unable to locate it. After I filed complaint with bbb it was released but no one told me kept telling me they were trying to find it it was sitting in auction lot for 30 days supposedly but they couldn't locate it...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. Wed like to learn ...

Anonymous
Anonymous

Doubtful if you could understand! Your whole dissertation is void of punctuation children learn in second or third grade. I'm impressed!

1.2
#1091242
Reply to reviews
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
I purchased a Yukon denali put 12,000 down made my payment 2 weeks early for almost three years always had insurance got car impounded but before I was able to get it out there was a hold by Gilbert police they repoed it I was never late and it was always insured I...
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Anonymous
Anonymous

DOUBTFUL IF YOU WILL UNDERSTAND!Since you very obviously don't know second or third grade punctuation and sentence structure as evidenced by your sorry attempt at "writing" wi...

1.0
I didn't like
  • R thieves
#1059356
Reply to reviews

Westlake Financial Services - Need to be raided by SEC

Westlake Financial Services
#1095103
1.0
Details
There is so much putting og the numbers where certain people want them, an intern at the SEC could put this company down. *** sure dont work for them.
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Westlake Financial Services - Thankful

Westlake Financial Services
#1083162
4.6
Details
I have zero complaints about westlake.I was turned down by other finace companies because I screwed up my credit,westlake accepted me,APR was high but,that's my fault.im very thankful because I was able to get a vehicle and keep my job.
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Westlake Financial Services - Do not get loan from westlake

Westlake Financial Services
#1045599
1.0
Details
I made 2 payments one ACH went through for $290 and one debit card payment for $290 on April 16. When I checked my account, I was still past due. And when I called, they told me I didn't pay via debit card and the last payment they was April 3rd. I also emailed them my bank statement that both payment were posted on my bank account. Where is my *** $290?
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Short Review on March 14, 2017

Westlake Financial Services
#1020886
1.0
Details
They are horrivle. Harass cuatomers day and night. It is not easy dealing with them. Stayvaway from them
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I talked to a man named James at the car lot KMC Wholesale Auto of Norman OK he Guaranteed me that he would send me home in a nice affordable family truck I saw a 2004 4 door Chevy Silverado 2wd automatic listed for 7500 that was out of my range I specifically told...
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Anonymous
Anonymous

HERE'S HOW DUMB A COMPLAINT THIS IS!!!At the close of the deal, YOU were given a contract to sign. Anybody with half a brain READS the contract BEFORE they sign the contract!...

Anonymous
Anonymous

Westlake comment is a copy paste comment in every comment they make. Maybe you should actually better your customer service.

1.0
I didn't like
  • Whole experiance
#1038331
Reply to reviews
we must deport Westlake financial before the government does otherwise we will be bankrupt we as in all of us who borrowed money from them. when you telephone them everyone answering is identified and the names are all Mexican or someother central American nation. I...
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. Should you have any questions on your account, please c...

Anonymous
Anonymous

SOUNDS LIKE a typical deadbeat. Please explain how and what they "stole" from you! If you're whining about your APR being high, that was entirely YOUR making because YOU des...

#979980
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I took this loan to improve my credit rating. I could have just waited and paid cash for the car, but the saleswoman at the dealer said after a few payments I should see a significant increase in my score. Well, this "lender" does not bother to report to the credit...
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Anonymous
Anonymous

Westlake reported my loan after 11 months! My car was totalled and they cashed the insurance check but refused to honor my gap insurance. They have never updated the balance...

Anonymous
Anonymous

Westlake financial did contact me and assured that they will be reporting to the bureaus. I will update if this indeed does happen.

#971212
Reply to reviews
I dare any of you so called customer services representative to reply to my review ,first unlike many of these victims I don't have a carnal mindset .I have watched many greedy companies on American Greed and like them this company will fall .Not only have I contacted...
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Anonymous
Anonymous

THE SERIAL DEADBEAT WAILS!As is very typical, the whiner is stomping their feet and wailing all because their late payments brought consequences they just can't stand. In typ...

Anonymous
Anonymous

WOW!! I am lucky. Had two loans with them, never an issue. Sorry you've had such a bad experience.

1.0
#963756
Reply to reviews
I have called westlakes compliance specialist Sheryl Salsigiver 4 times and still no call back. I would like to know were my refund is was told i would have in 21 days it is now 30days and still nothing. I keep getting the run around. #9776941 It would be nice...
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Anonymous
Anonymous

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
I liked
  • I dont
I didn't like
  • This company bad cust service
  • Service
  • Lies lies lies
#958951
Reply to reviews
I bought my car in March 2016. Since September 2016 I have had nothing but problems with my payments. My older son has been making the payments from his checking account which is free. I enter the information but the payment is never processed. Always a number missing,...
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Anonymous
Anonymous

I'm going through the same thing ,I have contacted the owner and carmax but they think because your not a billionaire they can lie and steal.Unlike other people making idle th...

Anonymous
Anonymous

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
I didn't like
  • Unwilling to help customers
  • Lies lies lies
  • Did not provide service offered
#956930
Reply to reviews
I have never in my life dealt with such ***. PLEASE take not of all these reviews and do not go with these criminals. I will be posting on each site about these low life deadbeats. If only I had looked this company up before trying to do business with them...All the...
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Anonymous
Pap

They charge me $5.00 a month for a processing fee bc I pay by phone every month bc they don't sent statements. I've asked every month but still can't get it. I've asked for th...

Anonymous
Anonymous

If you make so much money, why didn't you pay cash? Not once in your attempt to discredit this company did you say what the problem is. No doubt what you're wailing about is...

1.2
#948670
Reply to reviews