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We had repairs to our 2007 Vehicle of $1200 during June 2016. We still only went 45 Days late on a payment. Yet, from 2014 to 6 mos. ago we remained “On Time” good paying customers. After trying to speak to Cust. Service Reps and let them know Issues to no avail. We...
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Anonymous
Anonymous

Another whiner! You freely admit you were a month and a half late on your payment. They let you slide when they could have repo'ed you! This, nor any other subprime lender ...

WestlakeCustomerService
WestlakeCustomerService

Hi, thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Providing grea...

1.0
#1132671
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Tried to set up bill pay online -- epic fail. could not get to other step to even continue sign up. every phone number to pay by phone is followed by a $5.00 processing fee. there are NO processing fees to pay verizon,master card, visas,insurance company premiums. ONLY...
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WestlakeCustomerService
WestlakeCustomerService

We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. Please contact us at your earliest convenience at CustomerExperience@we...

Anonymous
Anonymous

Let's see...you try to pay on line which would save you $5 each payment. For whatever the reason, it didn't work. What's your response? You give up and complain??? Did you...

#1129168
Reply to reviews
I sent west lake finicial sevice my pay off loan truck according ups they have it wells fargo sign the certified return their bank and its been in some sort of lock box they have and as long as their bank doesn't do anything with the check that mean l am late on...
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WestlakeCustomerService
WestlakeCustomerService

Hi , we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to lear...

Anonymous
Anonymous

Still another winner! So that someone can read and understand whatever it is you are saying, find a second or third grader to write it for you. In those grades they learn pu...

#1123493
Reply to reviews

Westlake Financial Services - Pissed off

Westlake Financial Services
#1130964
1.0
Details
Repo'd car paid up to date following day . said takes 24-48 hours to release car. Get cleared and find out they already shipped car out of state from auction. Dont have the means to pick up car. Paid up to date thursday and still shipped car away. Customer service guy said i cant help you. Took my plates off car
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Westlake Financial Services - Horriable Company

Westlake Financial Services
#1123448
1.0
Details
They kept our Gap insurance and it looks like fraud on signature part ..indicating we can’t cancel gap or get a refund once paid off.. BUY BEWARE
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Westlake Financial Services - Constant harrasment

Westlake Financial Services
#1108317
Got behind one payment made arrangements to pay but operator said we will call u everyday on the hour until I pay and they are it's starts at 6in the morning into the night it's sounds crazy but it's true
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Westlake Financial Services - Thankful

Westlake Financial Services
#1083162
4.6
Details
I have zero complaints about westlake.I was turned down by other finace companies because I screwed up my credit,westlake accepted me,APR was high but,that's my fault.im very thankful because I was able to get a vehicle and keep my job.
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West Lake Financial unlawfully repossess my car I have notified them og why you I’m late they have robo call me from another country sometimes I can’t understand what they said I ask them to repeat they threaten to call cops and arrest me for late payment. And I talk...
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Anonymous
Anonymous

You can't even use grade school level punctuation and sentence structure. So tell us, great legal expert, what was illegal about your repo? If you don't want their BILL COLL...

WCCCustomerService
WCCCustomerService

Hi. We would love the opportunity to help. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com, so that we may gather more information t...

#1120004
Reply to reviews
Okay, so when it comes to payments. They send the bill out and basically expect you to send the check... Before you get the bill. I'm telling you, every single month it's the same thing with them. I send out the check (because every other way to pay includes an extra...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you have described. We strive to provide quality customer service to all of our customers. We’d like to le...

2.5
I liked
  • I dont
I didn't like
  • Customer service and billing practices
#1115941
Reply to reviews
There is so much putting og the numbers where certain people want them, an intern at the SEC could put this company down. *** sure dont work for them.
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Anonymous
Anonymous

How do you "put OG the numbers"? Since you say you don't work for them, what do you know about their internal accounting systems? What evidence do you have of securities vio...

1.0
#1095103
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I went in the wrong lane and crossed into Mexico. When i told mexican border patrol they asked for my title and took my car because it was in english. All i needed to do was notarize my passport and translate the title. Costed me 150$. I let westlake finance know. So...
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Anonymous
Anonymous

...and you never had their permission to take the car out of the country! Yes, the car is the security for the loan and yes they are going to protect their security.

WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. Wed like to learn ...

1.0
#1091475
Reply to reviews
I finally got my truck back even though the said were unable to locate it. After I filed complaint with bbb it was released but no one told me kept telling me they were trying to find it it was sitting in auction lot for 30 days supposedly but they couldn't locate it...
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WestlakeCustomerService
WestlakeCustomerService

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. Wed like to learn ...

Anonymous
Anonymous

Doubtful if you could understand! Your whole dissertation is void of punctuation children learn in second or third grade. I'm impressed!

1.2
#1091242
Reply to reviews
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
Westlake Financial Services - Scandalous and rude company
I purchased a Yukon denali put 12,000 down made my payment 2 weeks early for almost three years always had insurance got car impounded but before I was able to get it out there was a hold by Gilbert police they repoed it I was never late and it was always insured I...
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Anonymous
Anonymous

DOUBTFUL IF YOU WILL UNDERSTAND!Since you very obviously don't know second or third grade punctuation and sentence structure as evidenced by your sorry attempt at "writing" wi...

1.0
I didn't like
  • R thieves
#1059356
Reply to reviews

Contact Westlake Financial Services

Mailing Address:
Westlake Financial Services
4751 WILSHIRE BLVD
Los Angeles, Ca 90010
Usa
Phone:
(888) 739-9192
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Westlake Financial Services Products and Services

I talked to a man named James at the car lot KMC Wholesale Auto of Norman OK he Guaranteed me that he would send me home in a nice affordable family truck I saw a 2004 4 door Chevy Silverado 2wd automatic listed for 7500 that was out of my range I specifically told...
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Anonymous
Anonymous

HERE'S HOW DUMB A COMPLAINT THIS IS!!!At the close of the deal, YOU were given a contract to sign. Anybody with half a brain READS the contract BEFORE they sign the contract!...

Anonymous
Anonymous

Westlake comment is a copy paste comment in every comment they make. Maybe you should actually better your customer service.

1.0
I didn't like
  • Whole experiance
#1038331
Reply to reviews